Field Service Coordinator

George E. Booth Co.•Greenwood, IN

6d•Onsite

About The Position

George E. Booth Co. is a family-owned and operated industrial automation sales company looking to hire their next full-time Service Coordinator for the Service Division in Indianapolis, IN. The company prides itself on a strong familial culture and has a perfect blend of seasoned veteran employees and new faces that comprise the full professional staff. We provide a full range of benefits, including medical, dental, and vision insurance, generous paid-time-off, paid holidays and a 401k Retirement Plan with a company match. The ideal candidate will be capable of multi-tasking, coordinating and organizing the schedules, customer demands and invoicing for a portion of the Service Division. As a member of the Service Division, a willingness to respond in urgent or emergent repairs after regular business hours can be a necessity. A clean driving record is required.

Requirements

Minimum 0-3 years' experience in administrative or scheduling role
Ability to operate standard computer workstation, quick ability to learn software platforms, such as ERP systems, Salesforce and Office Suite products.
Strong organizational and communication skills necessary.
Minimum of High School Diploma/GED required.
Occasional travel and have a clean driving record

Responsibilities

Be the main point of contact for the Service department
Coordinate day-to-day activity and maintain calendar for the Service team.
Ability to multi-task and prioritize workload
Obtain Purchase orders from customers
Daily interaction with customers, internal/external sales personnel and principal partners for producing quotations, obtaining PO’s and scheduling field work.
Ability to interpret customer contract parameters (i.e., differing rates per customer and assigned technical roles, per diem allowances, T&C’s etc.)
Work with Service team members to coordinate specialized equipment needed to fulfill on-site scope of work
Ensure all Service documentation is submitted on time by field personnel.
Utilize the ERP systems to coordinate documentation for quoting and invoicing
Manage phone calls and emails from customers as schedules change with ability to problem-solve and prioritize workload as efficiently as possible
Work well within a team environment and cross departmentally
Ability to build and maintain relationships with customers, colleagues and business partners
Assist in maintaining documentation for GEB tooling and calibration references
Provide customer follow-ups
Identify areas within current processes where efficiency gains can be achieved
All other duties as assigned by supervision.