Field Service Coordinator

Avidity Science - Americas • Town of Waterford, WI

8d • Hybrid

About The Position

We are seeking a detail-oriented and professional Field Service Coordinator to join our Professional Services team. If you are seeking a fast-paced, collaborative opportunity to be the liaison between our customers and professional services technicians then this might be the right position for you!

Requirements

• Ability to effectively communicate both verbally and in written format, multi-task in a fast-paced environment and manage commitments.
• High School Diploma or equivalent
• Minimum of two years’ experience in scheduling or call center support is required.
• Proficiency with Microsoft Word, Excel and Outlook required.

Nice To Haves

• Experience with Salesforce.com and Oracle is a plus.

Responsibilities

• Provide customer service support for an assigned territory for Avidity Science internal and external customers.
• Coordinate and schedule professional service technician resources to meet customer requirements for service.
• Process, maintain, manage and schedule all preventive maintenance and warranty orders.
• Process invoices for preventive maintenance and service calls.
• Review and manage all Salesforce.com cases assigned.
• Responsible for closure of the preventive service agreements folders and Oracle sales orders
• Report job status to Supervisor and Manager.
• Coordinate all travel arrangements for technicians.

Benefits

• Medical, dental, vision, life insurance, disability, accident insurance, critical illness, and hospital indemnity
• 401k with company match
• Performance Bonus Plan
• PTO and paid holidays
• Supportive and Inclusive work culture
• Community Involvement, Paid volunteer time and Flextime
• Tuition Reimbursement
• Balance of a collaborative & independent work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED