Field Service Coordinator
About The Position
At SCIENION, you won’t just coordinate service—you’ll shape the customer experience behind some of the most advanced precision dispensing technologies in life sciences. As our Field Service Coordinator, you are the central connector between customers, field engineers, and global teams, ensuring every interaction feels professional, proactive, and reliable. If you thrive in a fast-paced, technical environment and enjoy being the go-to person who keeps everything running smoothly, this role is built for you. Who We Are Global leader in low-volume precision dispensing for life‑science and diagnostics applications Integrated portfolio of hardware, consumables, and services—from research to manufacturing U.S. subsidiary of SCIENION GmbH (Berlin), serving customers across North America Collaborative, inclusive culture focused on growth, ownership, and impact About the Role Act as the primary service interface for customers across North America Coordinate between customers, field service engineers, and global service teams Ensure fast, high-quality resolution of service requests and installations Play a key role in scaling our service operations as our install base grows
Requirements
- Strong customer-service mindset with clear, empathetic communication skills
- Highly organized self-starter who can manage multiple priorities with accuracy
- Technical familiarity with automated systems, instrumentation, or electromechanical components
- Comfortable working independently while collaborating across global teams
Nice To Haves
- 1–3 years of experience in service coordination, customer support, or technical operations
- Hands-on comfort with basic tools or technical troubleshooting environments
- Experience working with diverse customers under time-sensitive conditions
Responsibilities
- Manage and triage incoming service requests via helpdesk and direct customer contact
- Create service quotations for installations, preventive maintenance, relocations, and repairs
- Coordinate service schedules, parts logistics, and inventory with internal teams
- Track warranties, support service contract renewals, and provide service reporting
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
