Field Service Coordinator
About The Position
The Service Coordinator 1 is responsible for scheduling, directing, and monitoring of service work orders while maintaining a high level of customer satisfaction. Carolina CAT is a family-owned company under its fourth generation of leadership, built on principles of trust, integrity, and a desire to help customers and employees succeed. Since 1926, they have supported communities by supplying equipment for critical infrastructure and commerce and by donating time and resources to area nonprofits. They make smart investments in the company and continuously improve as part of their vision to be a trailblazing company that’s built to last. They are looking for hard-working, team-oriented professionals who enjoy working on new challenges every day and are committed to providing a work experience that helps their team grow to their full potential.
Requirements
- Earned a High School Diploma
- 1-2 years of customer service experience in similar industry
- Strong organizational skills
- Critical thinking and problem-solving skills
- Adaptable to the everchanging business demand
- Ability to multitask
- Positively engaged employee
- Adheres to and promotes company values and actions
- Able to operate in an environment with minimal supervision
- Proficient in Microsoft Office products (Word, Excel, Adobe, Outlook, and PowerPoint)
- Valid driver’s license
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Responsibilities
- Works with Supervisor and Safety Department to ensure and monitor the Service departments’ compliance with all safety and contamination control guidelines.
- Effectively manages Work in Process levels for the department
- Communicates with the customer regarding scheduling, quoting, and repairing of equipment
- Process technician labor hours through various time collection systems and in Service Link.
- Issue Purchase Orders to vendors
- Manages Concur Expense Accounts
- Works seamless with the Parts Departments to provide the best Product Support available to our customers.
- Effectively support and communicate with parts and service department associates.
- Promptly, at start of shift, review work schedule, check equipment and supplies required to perform the work scheduled, and prepare for operations
- Monitors warranty repairs and reviews product improvement and support programs to ensure accuracy.
- Assign or perform general housekeeping duties as needed
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
