Field Service Coordinator
STULZ•Frederick, MD
•Onsite
About The Position
This position coordinates Field Service activity including scheduling, invoicing and data entry. The role requires a commitment to service excellence and a customer-first attitude, with excellent communication skills, attention to detail, flexibility, and the ability to work independently. The Field Service Coordinator will interface with technicians, manage documentation, and ensure accurate data entry.
Requirements
- High School Diploma plus 3 years in Customer Service or equivalent customer experience.
- Expanded computer skills.
- Competent in usage of Microsoft Office software.
- Ability to learn and become highly effective in SAP.
- Ability to read and understand English instructions.
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
- Excellent verbal and written communication skills.
- Detail oriented.
- Flexible and a team player.
- Punctual.
- Self-motivated.
- Ability to work without direct supervision.
- Display professionalism, patience/empathy in time sensitive situations.
Nice To Haves
- Previous HVAC service/dispatching experience desirable.
Responsibilities
- Verify Sales Orders have allotted service money.
- Confirm and coordinate all field service logistics with interested parties.
- Verify service fulfillment.
- Report status for service activity in Operations Meetings.
- Issue and track Purchase Orders for Service Partners.
- Receive and ensure thorough completion of Pre Start-Up Request Checklist, Start-Up Checklist, Service Tickets/Field Reports, and Invoices with Purchase Order Number (if applicable).
- Work with Sales Reps via telephone & emails to ensure prompt and accurate support.
- Proactively interface with techs regarding job status and location.
- Provide technician scheduling details.
- Coordinate Technician Parts and Technical Info Requests.
- Review Service Tickets/Reports and Checklists for accuracy and discrepancies.
- Enter data into SAP.
- Track incomplete documentation with customers.
- Initiate warranty and issue certificates to end users.
- Maintain quote log.
- Work with Business Process Administrator to identify process efficiencies and compliance.
- Document work process for area of responsibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
