Field Service Coordinator

STULZ • Frederick, Maryland, MD

2d • Onsite

About The Position

This position coordinates Field Service activity including scheduling, invoicing and data entry.

Requirements

• Committed to Service Excellence and demonstrates a Customer First attitude at all times.
• Excellent verbal and written communication skills.
• Must be detail oriented.
• Must be flexible and a team player.
• Must be punctual.
• Must be self-motivated.
• Must have ability to work without direct supervision.
• Must display professionalism, patience/empathy in time sensitive situations.
• High School Diploma plus 3 years in Customer Service or equivalent customer experience.
• Must have expanded computer skills, competent in usage of Microsoft Office software, ability to learn and become highly effective in SAP.
• Ability to read and understand english instructions.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

Nice To Haves

• Previous HVAC service/dispatching experience desirable.

Responsibilities

• Verifies Sales Orders have allotted service money.
• Confirms and coordinates all field service logistics with interested parties.
• Verifies service fulfillment.
• Reports status for service activity in Operations Meetings.
• Issue and track Purchase Orders for Service Partners.
• Responsible for receiving the following documents thoroughly completed: Pre Start-Up Request Checklist, Start-Up Checklist, Service Tickets/Field Reports, Invoice with Purchase Order Number (if applicable).
• Works with Sales Reps via telephone & emails to ensure prompt and accurate support.
• Proactively interface with techs regarding job status and location.
• Provide technician scheduling details.
• Coordinate Technician Parts and Technical Info Requests.
• Reviews Service Tickets/Reports, Checklists for accuracy and discrepancies.
• Enters data into SAP.
• Tracks incomplete documentation with customer.
• Initiates warranty and issues certificate to end user.
• Maintain quote log.
• Works with Business Process Administrator to identify process efficiencies and compliance.
• Document work process for area of responsibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED