Field Service Coordinator - Yancey Engineered Solutions

Yancey Bros. Co.•Griffin, GA

5d•Hybrid

About The Position

As the Field Service Coordinator for Yancey Engineered Solutions, you will serve as the central point of contact between our field technicians, customers, and internal teams. You'll be responsible for scheduling, dispatching, and tracking service calls to ensure timely, efficient, and high-quality service delivery.

Requirements

Bachelor's degree in Business, Engineering, Operations Management, or a related field.
High school diploma or equivalent (Associate's degree preferred)
1–3 years of experience in dispatch, scheduling, customer service, or field service coordination
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent written and verbal communication skills
Proficiency with scheduling/dispatch software
Problem-solving under pressure
Customer-first mindset
Attention to detail and follow-through
Comfortable in a fast-paced, phone/computer-heavy environment
Team collaboration across departments (sales, warehouse, billing)

Responsibilities

Schedule and dispatch field technicians based on job priority, location, and technician availability/skill set
Serve as the primary communication link between customers, technicians, and management
Maintain accurate records in the CRM/field service management system (work orders, parts used, time on site, customer notes)
Coordinate parts ordering and inventory needs with the warehouse/supply team
Handle customer inquiries, reschedule requests, and escalations professionally
Track technician performance metrics (on-time arrival, first-time fix rate, job completion time)
Prepare daily/weekly service reports for management
Ensure proper documentation for billing, warranty claims, and compliance requirements
Assist with onboarding and training coordination for new field staff