Service Coordinator

The Raymond Corporation•Addison, TX

8h•Onsite

About The Position

Malin is a leading provider of forklift repair and maintenance services, dedicated to ensuring customers' equipment operates efficiently and safely. The company is seeking a highly organized and proactive Field Service Coordinator to join their team and organize field service operations. This role involves scheduling and dispatching technicians to various job sites for forklift maintenance and repairs, requiring excellent communication skills, attention to detail, and the ability to manage multiple tasks simultaneously.

Requirements

High school diploma or equivalent
Previous experience in dispatching or coordinating field service operations, preferably in the forklift or heavy equipment industry.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in using dispatch software and other computer applications.
Ability to work under pressure and handle emergency situations effectively.

Nice To Haves

Additional education or training in logistics or a related field is a plus.
Knowledge of forklift repair and maintenance is an advantage.

Responsibilities

Schedule and dispatch technicians to job sites based on priority and availability.
Communicate with customers to confirm service appointments and provide updates on technician arrival times.
Monitor technician progress and provide support as needed to ensure timely completion of work.
Maintain accurate records of service calls, technician assignments, and job status.
Coordinate with the parts department to ensure technicians have the necessary parts and tools for each job.
Handle emergency service requests and adjust schedules as needed to accommodate urgent repairs.
Use GPS technology to locate and track technicians in the field.
Provide excellent customer service by addressing customer inquiries and resolving issues promptly.
Collaborate with the service manager to optimize technician routes and improve efficiency.