Field Service Controls Technician

Trak Group•Springdale, OH

2d•Onsite

About The Position

We are seeking a Field Service Controls Technician to install, commission, troubleshoot, and service automated machinery at customer sites throughout the U.S., Canada, and occasional international locations. This highly technical, hands-on role serves as the primary on-site expert for electrical troubleshooting, PLC diagnostics, equipment startup, and customer support. The ideal candidate has strong electrical troubleshooting skills, experience with Allen-Bradley and Siemens PLCs, and enjoys traveling while solving complex automation challenges.

Requirements

Associate degree or technical certification in Electrical Engineering Technology, Industrial Automation, Mechatronics, or a related field; or 2–3 years of hands-on experience in automation, material handling, machine controls, or industrial equipment.
Strong electrical troubleshooting experience required.
Experience working with Allen-Bradley and Siemens PLC platforms.
Ability to navigate PLC programs and perform minor program edits (full PLC programming not required).
Working knowledge of industrial electrical systems and automated machinery.
Strong mechanical aptitude.
Ability to manage multiple projects and priorities simultaneously.
Ability to lift up to 50 pounds without assistance.
Ability to work in varying temperatures, noise levels, and industrial environments.
Frequent standing, walking, bending, kneeling, climbing, and working in confined spaces.

Nice To Haves

Welding or soldering experience is a plus.
Experience with HMI systems preferred.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong written and verbal communication skills with the ability to interact directly with customers.
Customer-focused professional who enjoys traveling and solving technical challenges on-site.
Self-motivated individual capable of working independently while collaborating with engineering and manufacturing teams.
Strong communicator who can explain technical concepts clearly to customers and coworkers.
Career-minded technician seeking growth into senior technical or leadership opportunities.

Responsibilities

Install, commission, and start up automated machinery at customer facilities.
Travel to customer sites to troubleshoot, repair, and service automated equipment.
Perform electrical diagnostics and resolve equipment issues to minimize downtime.
Support machine commissioning and ensure systems meet performance specifications.
Provide remote technical support via phone and online troubleshooting tools.
Troubleshoot PLC-controlled equipment, including Allen-Bradley and Siemens platforms.
Navigate PLC programs and perform minor program modifications as needed.
Troubleshoot HMI systems and electrical control systems.
Collaborate with Engineering during machine runoffs, testing, and pre-shipment validation.
Identify equipment improvements and communicate field feedback to Engineering and Manufacturing.
Train customers on equipment operation, maintenance, and troubleshooting.
Provide professional technical support while building strong customer relationships.
Prepare detailed field service reports documenting repairs, findings, and recommendations.
Support junior technicians through technical guidance and mentoring.