Field Service Associate II (Semiconductor) (32907)

EBARA TECHNOLOGIES INCORPORATED•Sherman, TX

7d•$32 - $42•Onsite

About The Position

Under direct supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

Requirements

High School or AS/Associate’s of Science degree in Electronics, or completion of accredited basic electronics program, or equivalent experience.
Four (4) to Six (6) years of work-related experience, preferably in the semiconductor industry.
Working knowledge of mechanical skills.
Working knowledge of principles of semiconductor and/or vacuum technology.
Strong Customer Relations skills.
Demonstrated ability to troubleshoot down to a component level.
Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
Speaking in front of groups.
Strong time management skills.
Self-starter.
Demonstrated leadership and program management skills.
Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customers.
Demonstrated teamwork and organizational skills.
Demonstrated excellent written and oral communication skills.
Provide verification of good driving record if servicing customers offsite.

Responsibilities

Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
Interpret operation manuals to determine root cause of tool failures.
Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service.
Must show proficiency with using customers’ systems.
Perform preventive maintenance with little supervision.
Order, expedite and notify customers or management when replacement of product is necessary.
Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols.
Comply with Finesse training for proper maintenance of parts usage and transactions.
Comply with EBARA’s safety policies, including participation in and completion of all required safety training.
Maintain clean and safe working environment compliant with Ebara and customer safety policies.