Field Service Analyst 1 - Part Time

Baylor Scott & White Health•Temple, TX

71d•Onsite

About The Position

This position supports end user devices and provides technical support. A strong background in technical support, customer service and understanding of client-server relationships, networking, and diverse hardware devices is required for satisfactory results in this position. This role supports the classroom and the technology in it — not identity, access, or backend systems. This role is 100% onsite support.

Requirements

Two or more years of experience in an Information Technology position required.
Associate's or 2 years of work experience above the minimum qualification
2 Years of Experience
Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire.

Nice To Haves

Advanced computer troubleshooting skills, problem solving abilities, ability to support logical thinking and conclusions.
Effectively provide audience appropriate communication.
Professional attitude, dress and customer service skills.
Strong teamwork and collaboration skills.

Responsibilities

Familiarity with remote monitoring and control tools used in audio-visual environments, including the ability to remotely monitor and manage classroom equipment when required.
Working knowledge of Microsoft Windows and Microsoft Office applications, with the ability to effectively utilize approved remote support tools to diagnose and resolve end-user issues.
Provides liaison support with Information Technology and Audio-Visual vendors and contractors, ensuring the support of managed services in assigned areas.
Interfaces with users through training, education, tutorials, and problem resolution in a classroom environment.
Coordinates and communicates effectively with others to complete assigned work.
Performs troubleshooting of technical office equipment and peripherals, including telephony, printer configuration, scanners, and applicable hospital or research equipment.
Performs other duties as assigned or required.