Field Service Administrator - Tractor

Altorfer CAT • Mokena, IL

2d • Hybrid

About The Position

The Field Service Administrator's primary responsibility is to provide logistical support to all Field Service leadership and Technicians in their related functions to better enable personnel to provide the best service repairs available in the industry.

Requirements

• 3-5 years of administrative and customer service experience in the heavy equipment industry
• Advanced user of all Microsoft Office products to include Excel preferred
• Exceptional communication and great interpersonal skills
• Excellent organizational skills
• Ability to carry on effective communication with customers to maintain a high level of customer loyalty

Nice To Haves

• Working knowledge of SIMS, SIS2.0 and DBSI a plus
• Accounts reveivable and payable experience a plus

Responsibilities

• Initiate, maintain and process work orders open to close
• Achieve the highest levels of customer satisfaction, employee engagement and profitability
• Ensure all work orders comply with the SOP‘s for service operations To include Proper PO#’s, SIMS entries, Outside Purchase Order management, Warranty compliance, PI/PSP compliance
• Answer field service office phone calls
• Issue PO#’s to vendors for sub-let work and materials and accounting those invoices upon receipt
• Prepare work-orders for warranty processing to include report, pictures, claim stories
• Advise PSR’s of their customer machines that are being repaired in the field
• Communicate with customers on repairs status and or related business
• Scan necessary work order documents
• Comply with work rules and company policies
• Any special projects deemed necessary.
• Maintain monthly jobs exception report
• Conform to industry and company performance metrics and benchmarks
• Process all credit card and third party billing systems (ARIBA).

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed