Field Service Actions Time and Data Mgmt. Analyst

Ford Motor • Dearborn, MI

17d • Hybrid

About The Position

Ford’s Electric Vehicles, Digital and Design (EVDD) team is charged with delivering the company’s vision of a fully electric transportation future. EVDD is customer-obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading customer experience for electric vehicle buyers and owners. You’ll join an agile team of doers pioneering our EV future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams.

Requirements

• Bachelor degree in Computer Science, Engineering, or a related field
• 5+ years of product management expertise with a solid foundation in agile software development
• Experience with Jira and KANBAN dashboard development
• Experience relevant to product management and / or software engineering
• Expertise in leading cross-functional teams and managing stakeholder expectations
• Basic understanding of Field Service Actions process
• Excellent oral and written communication skills
• Ability to manage complex integrations and dependencies across various products, product lines, and product groups
• Proven leadership skills in people management, team building, and coaching, with the ability to motivate and inspire teams to identify innovative solutions

Nice To Haves

• Master's degree in Computer Science, Engineering, or a related field
• Experience with Software Engineering tools and practices such as Jira
• Familiarity with emerging technologies such as Large Language Models
• Experience in the automotive industry or related technology fields

Responsibilities

• Apply engineering principles and analytical techniques to drive continuous improvement in FSA SW deployment process.
• Play an integral part in the FSA SW deployment process by establishing and monitoring timing target levels at each of the milestone phases to validate sw readiness.
• Manage and direct FSAPM Jira activities to ensure robust service timing plans as well as minimize Jira hygiene errors/concerns.
• Function as the leader and subject matter expert for EE&S Global FSAs.
• Coordinate activities and drive improvements to achieve KPIs.
• Remove Barriers: Lead best practices, and the development of solutions for throughput constraints.
• Work cross-functionally with DnR's, Plant Vehicle Teams, Ford Customer Service Division, OTA Operations, and Suppliers.
• Develop relevant KPIs and data visualizations to enable a clear, real-time understanding of actual vs. expected SW quality and process performance.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level