Field Security / ACS Technician

In-Telecom•Louisiana, LA

3d•Hybrid

About The Position

The Field Service Technician (ACS) installs, programs, maintains, and supports physical security and low-voltage systems at customer locations. This role provides responsive onsite and remote technical support, collaborates with construction teams and outside vendors, maintains accurate technical documentation, and helps ensure systems remain stable, available, and aligned with customer needs. The technician is expected to demonstrate strong technical judgment, professional communication, and a customer-first approach.

Requirements

Two to five years of hands-on experience in the physical security, fire alarm, or low-voltage communications industry, including field-device installation and system programming.
Familiarity with leading surveillance, security, alarm, and access control systems; specific product knowledge is a plus.
Intermediate to advanced knowledge of computer networking concepts, including TCP/IP, DNS, DHCP, gateways, routers, and switches.
Ability to read and interpret technical blueprints, diagrams, manuals, and related documentation.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent written and verbal communication skills with a professional, customer-first approach.
Ability to organize work, manage changing priorities, and complete assignments with attention to detail.
Ability to work effectively both independently and collaboratively with internal teams, customers, contractors, and vendors.
High school diploma or equivalent required.
Must be legally authorized to work.
Valid driver's license and clean driving record required.

Nice To Haves

Additional technical education, manufacturer training, or industry certification preferred.

Responsibilities

Install, configure, test, service, and maintain surveillance cameras, alarm systems, access control equipment, and related field devices.
Provide onsite and remote technical support.
Diagnose system, device, connectivity, and configuration issues, then implement timely resolutions designed to minimize disruption to customer operations.
Assist with programming existing systems, integrating connected technologies, and supporting new installations.
Coordinate with construction teams, external vendors, internal team members, and customer contacts to support successful installations, service activities, and technology requirements.
Perform preventive maintenance, system checks, backups, upgrades, and related proactive work to identify and address potential issues before they affect operations.
Maintain clear and complete records of installations, configurations, service activity, troubleshooting steps, system changes, and recommended follow-up actions.
Develop or contribute to technical documentation and training materials.
Communicate professionally, set clear expectations, protect the customer experience, and represent In-Telecom with integrity, excellence, and commitment.
Respond promptly and professionally to after-hours emergency calls and service requests as needed.
Follow applicable safety practices, customer-site requirements, manufacturer guidance, and company procedures while performing field work.
Perform other job-related duties as assigned to support customers, the team, and company objectives.