Field Sales Supervisor

Cable One • Twin Falls, ID

3d • Remote

About The Position

The Field Sales Supervisor leads a geographically assigned team of Residential Market Development Account Executives conducting door-to-door sales to prospective residential customers. The role manages daily sales operations and supports goals for acquiring new customers while delivering best-in-class customer service. Approximately 30% of the work allocation is fieldwork and 70% is office work.

The supervisor develops and leads the team, sets expectations, monitors performance, identifies training gaps, and coaches employees using Cable One & Family Brands’ Sales Process. The role also oversees territory assignments, staffing and administrative processes, commission approvals, sales reporting, and collaboration with other departments. The supervisor is expected to maintain knowledge of products, markets, and competitors and to build professional relationships with customers, business partners, and coworkers.

The work takes place in both office and outdoor field environments, with exposure to inclement weather and travel as required. The position may require nontraditional hours, including evenings and weekends.

Requirements

• Ability to read, write, speak, and understand English.
• Excellent communication, interpersonal, and organizational skills.
• Strong technical and computer skills.
• Ability to travel to and from assigned territories and company facilities using a reliable personal vehicle, including during inclement weather.
• Ability to work outside for extended periods in any season and/or during inclement weather.
• At least 5 years of outside residential sales or related work experience.
• Familiarity with computer operating systems; consumer and commercial communications devices such as PDAs, smartphones, routers, modems, converters, and wireless devices; and software applications.
• Ability to work nontraditional hours, such as evenings and weekends.
• Valid driver’s license, satisfactory driving record under company standards, and auto insurance.
• Ability to complete documentation accurately.

Nice To Haves

• Knowledge of direct sales practices.
• Experience educating consumers about products and services.
• Knowledge of cable or telecommunications services.
• At least 0.5 years of sales supervisory experience.
• Bachelor’s degree in business or marketing, or equivalent work experience.

Responsibilities

• Lead a geographically assigned team of Residential Market Development Account Executives in door-to-door sales.
• Manage daily sales operations and support goals for acquiring new residential customers.
• Meet and exceed budgeted headcount and sales goals.
• Recruit, select, train, develop, evaluate, and manage staff, including making recommendations regarding discipline, termination, and salary or status changes.
• Set clear expectations and hold employees accountable consistently and fairly.
• Guide and develop Residential Connectivity Sales Account Executives and identify and address their knowledge and training gaps.
• Use reporting and analytics to support business decisions.
• Collaborate with other departments and support teams to achieve goals and objectives.
• Coach employees to and follow Cable One & Family Brands’ Sales Process.
• Communicate territory assignments to Residential Connectivity Sales Account Executives.
• Monitor payroll and ensure timely and accurate approval of commission payments.
• Complete administrative tasks related to sales activities and ensure the team does the same.
• Maintain detailed knowledge of Cable One & Family Brands’ products and value propositions in the markets served.
• Maintain current knowledge of the marketplace and competition and develop positive, professional relationships with customers, business partners, and coworkers.
• Prepare reports as needed and perform other duties as requested by leadership.

Benefits

• Medical, dental, and vision plans starting when employment begins.
• Life insurance for the associate, spouse, and children.
• Paid time off, including vacation, holidays, and personal/sick days.
• 401(k) with a 100% company match, beginning on the first day of service and matching up to 5% of eligible compensation.
• Group legal plan with identity theft protection.
• Tuition reimbursement up to $5,250 in the first year.
• Up to $75 per month toward cable and internet services.
• Annual community support for organizations across the U.S.
• Associate recognition and awards programs.
• Advancement opportunities.
• Collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager