Field Sales Representative – VMI Programs

R.S. Hughes • Marlborough, MA

1d

About The Position

The SupplySight Field Service Representative reports to Sales Management and works closely with the corporate SupplySight Operations team. This field-based role focuses on ensuring optimal inventory is available and ready for use at customer facilities, maximizing the customer experience, meeting target KPIs, and delivering operationally excellent service. At least 80% of the representative’s time is spent at customer facilities. The role requires following company policies and safety protocols.

The representative provides direct support for SupplySight programs, builds relationships with customer personnel, responds to customer questions, and supports product additions, updates, and changes. The position also involves maintaining organized inventory, resupplying onsite inventory programs using company vehicles, servicing equipment at customer sites, and preparing orders for delivery. The role requires collaboration with inside operations and outside sales colleagues, as well as independent work in a customer-facing environment.

Requirements

• High school diploma or equivalent is required.
• Valid state-issued driver license is required.
• Effective communication and organizational skills.
• Strong work ethic and focus on results.
• Attention to detail.
• Strong problem-solving capabilities.
• Ability to work independently and as part of a team.
• Basic Excel and data analysis skills.
• Ability to adapt to and become proficient in internal ERP and web-based platforms.
• Ability to lift up to 50 pounds and stand for extended periods during physical inventory counts.

Nice To Haves

• Bachelor’s degree in supply chain management, merchandising, or a related field is highly preferred.
• One year of B2B sales and/or merchandising or operations experience is desired.
• Entrepreneurial spirit.

Responsibilities

• Provide exceptional customer service and direct SupplySight program support at customer facilities.
• Develop strong relationships with key customer personnel and participate in discussions and negotiations to improve the program.
• Serve as a first point of contact for customer questions and support product additions, updates, and changes.
• Learn major product groupings and products to effectively service and stock inventory and present product solutions.
• Maintain organized inventory in accordance with company policies, including proper labeling, storage, handling, and packaging of temperature- and time-sensitive materials.
• Collaborate with the inside operations team and assigned outside sales representative to provide customer support.
• Use company vehicles to resupply onsite Inventory Management programs and maintain precise inventory levels.
• Service and maintain equipment at SupplySight Program customer sites.
• Oversee and assist with preparing orders before delivering them to customer facilities.
• Follow company policies and safety protocols.
• Perform other job duties as assigned.

Benefits

• Bonus Incentive Program
• Paid time off
• Major medical coverage
• Dental insurance
• Vision insurance
• Company-paid short-term disability
• Company-paid long-term disability
• Paid parental leave
• Supplemental benefit plans
• Employee Stock Ownership Program (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED