About The Position

80 years and countless innovations later, JCB is the world's largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents-and countries including the United States, the United Kingdom, India and Brazil-JCB manufactures a range of more than 300 products including LOADALL telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and FASTRAC tractors. JCB people are at the heart of our business and as a family-owned business we answer our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite - a machine that holds up in the toughest environment and increases their productivity. Reporting to the FSR Manager, this position is responsible for providing service and technical support during provisioning, validation, verification, testing and training for government contract Product Support Package (PSP) logistic efforts, for contract period of performance.

Requirements

  • Must pass any drug screens, background checks and applicable pre-employments tests
  • At least 5-8 years of experience as government contract Field Service Rep or equivalent military maintenance background
  • Interpret electrical and hydraulic schematics, extensive troubleshooting experience
  • Experience instructing/training operators and/or maintainers.
  • Able to obtain and maintain security clearance
  • Proficient in Microsoft Office software
  • Technical competence
  • Must be customer service oriented, flexible, and have a high energy level
  • Must have excellent follow-through skills
  • Must have a professional and comfortable in most social settings
  • International and domestic travel, must be able to obtain/maintain valid passport

Nice To Haves

  • Minimum of 5 years of practical experience instructing the operation and maintenance of Heavy Equipment HE) and Material Handling Equipment (MHE).
  • Experience in Military environments.

Responsibilities

  • Provide expert technical service and maintenance support for government contract equipment
  • Perform warranty inspections, repairs and/or replacements on government contract equipment
  • Perform monthly cycling and inspections on government equipment in JCB storage
  • Perform pre-delivery inspection and service audits
  • Support service FSI and rework efforts
  • Additional duties as assigned by direct supervisor
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