SUP NAMER & LATAM Field Sales Operations

Amazon • Seattle, WA

6d • Hybrid

About The Position

AWS Global Sales is seeking a Field Sales Operations Lead for the NAMER/LATAM (North and Latin America) Startups regions. This role operates in an environment of rapid scale and increasing complexity, partnering directly with NAMER/LATAM Startups Sales leadership as a strategic co-pilot. The primary responsibilities include synthesizing historical performance data into forward-looking business intelligence, translating complex analyses into executive-ready recommendations that shape investment priorities and growth strategies, and defining the operating model and architecting the business processes and inspection mechanisms across Sales, Solutions Architecture, and adjacent functions. The goal is to enable the organization to anticipate market shifts, allocate resources with precision, and consistently outperform against its growth objectives. This role operates at the edge with local NAMER/LATAM stakeholders while partnering closely with the global Startup Ops team to ensure consistency and leverage. The role delivers measurable business outcomes through two complementary skillsets: Strategic Business Partner and AI-Powered Process Owner. As a Strategic Business Partner, the individual will serve as a trusted advisor to NAMER/LATAM Startups leadership across Sales, Solutions Architecture (SA), Investor Management (IM), and Business Development, developing deep insights, identifying growth opportunities, and delivering high-value strategic analysis. As an AI-Powered Process Owner, the individual will own critical operational processes end-to-end, building new AI agents and customizing global agents for the specific needs of the Startups business, driving successful AI implementation and adoption across field teams.

Requirements

• Bachelor's degree or equivalent
• 5+ years of sales operations or equivalent experience
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience with GenAI tools, AI agent development, or AI-powered automation platforms, and track record of driving AI adoption or digital transformation initiatives within a sales or operations environment
• Demonstrated experience in strategic analysis, translating data into actionable business recommendations, and presenting to senior leadership
• Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent

Nice To Haves

• MBA or equivalent experience
• Experience working in a matrixed, global B2B tech organization with the ability to lead through influence across cross-functional teams
• Strong understanding of Amazon's operational model and mechanisms
• Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent

Responsibilities

• Architect and own the NAMER/LATAM Startups operating model end-to-end including annual planning, headcount modelling, and goal-setting, while continuously evolving these processes through AI-powered automation to drive efficiency and precision at scale.
• Serve as a strategic co-pilot to NAMER/LATAM Startups leadership delivering high-value analysis, forward-looking business intelligence that shape investment priorities, identify growth opportunities, and translate complex data into executive-ready recommendations that proactively drive the business forward.
• Own the business cadence and performance management rhythm across NAMER/LATAM designing and driving rigorous weekly/monthly business reviews, forecasting, pipeline inspection, deal reviews, and revenue reconciliation.
• Build, deploy, and scale AI agents and automation solutions for Startups-specific needs, driving AI adoption across field teams and ensuring the NAMER/LATAM Startups teams operates at the frontier of operational excellence.
• Partner with the global Ops team to design high-impact operational programs, balancing global consistency with local relevance across Geos, Areas, Motions, and Verticals.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior