Field Sales Group Manager - Los Angeles, CA

The RealReal•West Hollywood, CA

5d•$85,000 - $108,500

About The Position

The Sales Manager (Group Manager) is a key field sales management position at The RealReal. The role leads a field sales team focused on acquiring consigned items from new and existing clients. The successful candidate is customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability, and demonstrates TRR’s culture through collaboration, results, and building for the future. The position drives team performance, coaches and trains representatives, uses customer reporting to develop engagement and consignment opportunities, monitors customer feedback, and reports team strategy and goals to Sales Leadership. It also includes employee-management responsibilities such as interviewing, hiring, assigning work, evaluating performance, and resolving complaints and problems. The role requires regular in-person client meetings throughout the assigned territory, a residence within 25 miles of that territory, and the ability to lift and move up to 25 pounds. Compensation includes base salary and uncapped commission. The expected salary range is $85,000–$108,500, and the expected on-target earnings range is $121,450–$155,000. The RealReal is an online marketplace for authenticated resale luxury goods and describes its business as supporting the circular economy.

Requirements

At least 3 years of work experience in sales management.
Motivated by winning, excelling, and growing a business in a competitive sales environment.
Outstanding communication and presentation skills.
Ability to thrive in a dynamic, fast-paced work environment.
Ability to build rapport, establish trust, show empathy, and quickly build credibility with clients.
Efficiency and strong organizational, time-management, and communication skills.
Ability to use technological tools including G-Suite, email, Salesforce, and CRM.
Ability to lift and move up to 25 pounds.
Must live within 25 miles of the assigned territory.
Ability to meet with clients in person regularly anywhere in the assigned territory.
Current, valid driver’s license, except in the Manhattan and Chicago markets.
Car insurance that meets or exceeds local requirements.
Satisfactory Motor Vehicle Record (MVR).

Responsibilities

Drive the field sales team to meet or exceed daily and monthly KPIs.
Shadow field sales representative appointments to improve and monitor performance.
Continually coach and train field sales representatives for optimal performance.
Use customer reporting to identify opportunities to increase client engagement and consignments.
Monitor and address customer feedback for the team.
Provide accurate reporting to Sales Leadership on team strategy and goals.
Ensure the team follows protocols for processing, pricing, safety, and consignor communication.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.