Field Restaurant Technology Support Specialist

McDonald's•Oak Park, MI

2d•$17 - $20•Onsite

About The Position

We are seeking a hands-on, self-motivated Field Restaurant Technology Support Specialist to support multiple McDonald's restaurants throughout Southeast Michigan. This is NOT a traditional IT help desk position. This role requires working inside the restaurants, inspecting equipment, troubleshooting technology issues, coordinating with McDonald's approved technology vendors and help desks, and helping keep our restaurant technology operating at peak performance. The ideal candidate enjoys solving problems, working with people, and taking ownership of technology in a fast-paced restaurant environment. Most of your workday will be spent traveling between restaurant locations rather than sitting behind a desk. Candidates with strong technical aptitude but limited professional experience are encouraged to apply. We are willing to train the right individual who demonstrates initiative, strong problem-solving skills, and a commitment to learning.

Requirements

Strong troubleshooting and problem-solving skills.
Excellent customer service and communication skills.
Ability to work effectively with restaurant managers and employees.
Ability to learn new technologies quickly.
Ability to work independently with minimal supervision.
Strong organizational skills and attention to detail.
Basic understanding of computers, networking, and electronic equipment.
Ability to prioritize multiple tasks and respond to changing business needs.
Ability to safely lift up to 40 pounds.
Ability to use ladders and basic hand tools when needed.
A valid driver's license.
Reliable personal transportation.
Current automobile insurance meeting Michigan legal requirements.
A driving record that allows them to safely perform the duties of the position.

Nice To Haves

Restaurant technology
Retail technology
Computer repair
Network troubleshooting
Electronics
Information Technology
Robotics
Engineering
Field Service
Technical Support
POS Systems
Students or recent graduates pursuing degrees in Information Technology, Computer Science, Robotics, Engineering, or related technical fields are encouraged to apply.

Responsibilities

Visit assigned restaurants on a regular schedule to inspect restaurant technology and identify issues before they become major problems.
Perform routine technology walks to proactively identify equipment failures, damaged cables, worn peripherals, printer supply shortages, loose connections, and other conditions that may impact restaurant operations.
Troubleshoot hardware, software, and connectivity issues affecting restaurant operations.
Work directly with McDonald's approved technology support centers and vendors to diagnose and resolve equipment issues.
Install, replace, configure, and test approved hardware components when appropriate.
Coordinate equipment repairs with outside service providers.
Verify that repaired equipment is functioning properly before leaving the restaurant.
Maintain inventory of replacement equipment, cables, peripherals, batteries, and technology supplies.
Document service calls, repairs, and follow-up actions.
Train restaurant managers and employees on proper use of restaurant technology when needed.
Assist with restaurant technology upgrades, installations, and new equipment rollouts.
Perform preventive maintenance to maximize equipment uptime.
Identify recurring technology issues and recommend long-term solutions.
Respond to urgent technology issues that impact restaurant operations.
Maintain a professional working relationship with restaurant management while providing outstanding customer service.