Field Research Manager

CoStar Group•Richmond, VA

6d•Onsite

About The Position

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. This newly formed team is focused on capturing all current tenants, available listings and building characteristics in high priority commercial properties, ensuring that the most accurate and comprehensive market picture is presented to our clients. As a Field Research Manager, you will be responsible for managing a team of dispersed Field Researchers who will capture data to support the CoStar Group products. Field Researchers will collect data on assigned commercial properties to reconcile and record all current tenants and available listings. As a Field Research Manager, you will oversee both production and quality, ensuring your team consistently meets standards will providing ongoing coaching and development. This role will be based out of our Richmond, VA office with 25% travel required monthly. The Richmond Research Center services CoStar customers across the US and therefore requires hours of operation that are aligned with the time zones.

Requirements

Bachelor’s degree from an accredited, not-for-profit University or College
3-5 years’ direct operations management of 5+ employees, virtual management a plus
Internal candidates: Must have experience at the Senior, Principle or above level, to qualify.
Leadership and management skills, including the ability to prioritize the workload of a team and verify the quality of the incoming data.
Experience with managing effective KPIs, along with meeting performance metrics.
Proven success in building strong, cohesive teams through influence and collaboration.
Excellent communication skills, with the ability to articulate and execute corporate strategy.
Analytical mindset with the ability to interpret information and trends, adapting quickly.
Proficiency in Excel, including the ability to manipulate data, filter, and create basic formulas.
Proficiency in MS Office applications, including PowerPoint, as well as Apple OS and other Internet applications.

Nice To Haves

Field experience is a plus.

Responsibilities

Build, train, mentor, and coach a growing team of 8 professional Field Researchers.
Daily review of the team’s production measured against KPI metrics.
Review incoming data to determine its quality relative to standards and guidelines.
Provide constructive, actionable feedback to team members to meet both production and quality expectations.
Create action plans to help team members grow, succeed, and maintain their engagement.
Communicate effectively and professionally with employees and internal partners to meet company objectives.
Work closely with Tenant and Market Research teams.
The manager's schedule will be aligned with the local Field Researchers (EST, CST or PST).
Spend time in the field with Field Researchers to demonstrate best practice for data collection, time management, and overall efficiency.
One week of travel to local markets is required monthly.

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks