Field Representative II, MS Onsite Technical Support

Ricoh•Portland, OR

4d•$18 - $21•Onsite

About The Position

This position is an allocated role that exists only when business needs warrant it and must be approved by the Regional Director. It reports directly to Managed Services Site Leadership, depending on site personnel configuration. The role involves performing various functions for high-end equipment, including press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties. The Field Representative II is responsible for achieving customer satisfaction by accurately and promptly preparing, inspecting, compiling, and assembling projects. They must meet deadlines by working at a quick and steady pace while maintaining quality, and achieve Time Productive statistics by meeting established facility standards. The role also requires maintaining reporting tools, calibrating equipment to match originals in color and quality, transferring files electronically, and producing error-free work by understanding the operational knowledge of the duplication equipment. Maximizing print performance by performing multiple functions simultaneously on print equipment is also expected. The position involves troubleshooting hardware and software issues, maintaining optimal machine performance by correcting simple problems and understanding machine codes for reporting equipment failure. A professional appearance and organized working area are essential. The role includes maintaining and ordering equipment parts inventories, meeting company attendance standards, and organizing jobs by validating information and reading instructions. It also involves performing a full range of servicing and repair procedures, including diagnostics, installation, removal, and retrofits on complex office products, and demonstrating required digital competencies. The Field Representative II will complete technical training on new equipment as assigned and perform other duties as assigned.

Requirements

Requires high school diploma or equivalent.
Requires minimum of 3 years of related experience; 5 years is preferred.
Excellent customer service skills
Good organizational skills and ability to prioritize
Ability to use, calibrate and troubleshoot office and complex technical equipment

Responsibilities

Follows Ricoh Service Excellence performance requirements.
Responsible for any or all of the following functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services.
Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work.
Achieves Time Productive statistics by meeting standards established by the facility.
Maintains all required reporting tools.
Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals.
Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location.
Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
Troubleshoots all hardware and software issues with equipment.
Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
Presents professional appearance to clients by dressing in a professional attire according to company standards.
Presents a clean and organized working area.
Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.
Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies.
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
Demonstrates required digital competencies associated with assigned products and level assignments.
Performs troubleshooting and repairs or replaces equipment components as necessary.
Completes technical training on new equipment as assigned.
Performs other duties as assigned.