Field Representative II, MS Onsite Technical Support
Ricoh Americas Holdings•San Diego, CA
•Onsite
About The Position
Ricoh is looking for a customer-focused Onsite Print Services Specialist to support and maintain a managed print environment across multiple locations. In this hands-on role, you'll ensure printers and multifunction devices operate efficiently while delivering outstanding service to end users.
Requirements
- High school diploma or equivalent.
- 3+ years of experience supporting office equipment, print services, or related operations.
- Strong customer service and communication skills.
- Experience troubleshooting printers, copiers, or other office technology.
- Organized, detail-oriented, and able to prioritize multiple tasks.
- Proficiency with Microsoft Office and service management tools.
Nice To Haves
- 5+ years preferred experience supporting office equipment, print services, or related operations.
Responsibilities
- Perform routine maintenance and quality checks on printers and multifunction devices.
- Troubleshoot print-related issues and coordinate escalations when needed.
- Manage toner, paper, supplies, and inventory to prevent downtime.
- Support users with device assistance, training, and service requests.
- Track and document tickets in ServiceNow.
- Coordinate equipment installations, deployments, and relocations.
- Provide support for remote locations and monitor device readiness.
- Maintain operational reports and identify opportunities for improvement.
Benefits
- Work in a dynamic, customer-facing environment.
- Gain exposure to advanced print and document technology.
- Be a key contributor to operational excellence and customer satisfaction.
- Opportunity to work independently while collaborating with multiple teams.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
