Field Representative II, Area Customer Service

Ricoh•Toronto, ON

4h•CA$19 - CA$20•Onsite

About The Position

Ricoh is seeking a Field Representative II, Area Customer Service to join their team. This role involves supporting various Managed Services client locations within a geographic territory. The Field Representative will be responsible for maintaining site procedure guides, collecting data for management reports, ordering office supplies, and assisting with training. In the absence of onsite personnel, the role may encompass mailroom duties such as processing mail, fulfillment, filing, shipping/receiving, and providing courier services. Additionally, the position involves assisting in the Copy Centre, performing scanning and indexing, and basic equipment troubleshooting. General duties include receptionist duties, coordinating work assignments, and managing the Ricoh Centre in the absence of the Site Manager/Supervisor. Ricoh is an integrated solutions provider focused on connecting people and technology to deliver innovation and empower digital workplaces worldwide.

Requirements

High School Diploma or equivalent work experience
Minimum of 1 year experience working in a mail room, copy centre or customer service
Require experience in use of a photocopier, scanner, printer, hole driller, bindery equipment, electric stapler, scales, collators and related equipment
Excellent interpersonal skills with the ability to quickly develop business relationships
Demonstrated ability to multitask
Strong self-motivation to drive results
Excellent verbal and written communication skills
Basic knowledge of Microsoft Office 365 applications
Always present a professional image to customers and vendors
Ability to lift to 50 lbs. as required

Responsibilities

Maintains accurate, complete and up-to-date Site Procedure Guides, forms and logs
Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor
Orders paper, toner and other office supplies
Assist Site Manager or Supervisor in offering suggestions for improvement to new or existing process and procedures
Assist in the training of new and existing employees
Must be able to report to and work at various Managed Services client locations within a geographic territory based on business needs and as scheduled
Other duties as assigned by manager
Process all incoming and outgoing mail
Performs other mailroom functions such as mail fulfillment, which includes sorting, filing, packaging and processing shipments for delivery to multiple locations
Filing and labeling of documents and other material for storage and retrieval
Shipping and receiving including the movement of boxes and or equipment
Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite
Assist in the Copy Centre and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders and laminators, etc.
Perform scanning and indexing of client documents
Performs basic troubleshooting (ie. Paper jams) on all equipment used within the Ricoh Centre
Performs front desk receptionist duties
Assists in the coordinating of work assignments to meet specific deadlines and service deliverables
Manage all aspects of the Ricoh Centre in the absence of the Site Manager/Supervisor