Customer Service Representative II

CMA CGM • Houston, TX

5d • Onsite

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Requirements

• High School Diploma or GED
• Two to three years related experience.
• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Accurate typing skills and/or data entry skills.
• Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
• Ability to read and interpret documents and write routine correspondence.
• Responds promptly and professionally to customer needs.
• Gathers and analyzes information skillfully.

Nice To Haves

• Two to four years industry experience, preferred.

Responsibilities

• Oversee customer’s freight through tracing and tracking.
• Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
• Ensure service completion and provide proof of delivery.
• Manage customer support by responding to and handling all daily customer service requests.
• Notify customers of any delays in shipping and dispatching points.
• Prepare and assist with quotes for customers.
• Perform various data management tasks - enter shipment data in system; prepare rates and invoice House Air Way Bills; run sales reports, maintain and file reports.
• Process pick-up requests and enter data in the system.

Benefits

• Competitive Paid Time Off
• 401(k)
• health insurance
• employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
• Multiple health plans (company contribution to health savings account)
• Prescription coverage
• Dental coverage
• Vision coverage
• Company paid life insurance
• Company paid accident insurance
• Company paid short- and long-term disability coverage
• Employee assistance plan
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED