Field Representative I, Document Imaging

Ricoh Americas Holdings•Atlanta, GA

8d•Onsite

About The Position

Ensures and maintains customer satisfaction according to company standards of quality and output by prepping, scanning, inspecting, compiling, and assembling documents. Performs full-performance level work in the conversion of hard copy letters, forms, and other paper documents into an electronic imaging format. Achieves customer satisfaction by performing error free jobs per customer specifications by using various imaging technology for Digital Mail and Imaging operations.

Requirements

High school diploma or equivalent
Basic PC skills
Basic Computer Data Entry Experience
Basic Typing and Data Entry skills
Intermediate computer skills including, but not limited to, Microsoft Office Word, Outlook, and Excel
Utilizes Critical thinking and detailed work skills
Ability to perform repetitive tasks and maintain focus required
Ability to retain information and maintain a high level of accuracy required
Ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments
Must be able to adapt to changing situations and be flexible
Must be well organized and able to multi-task and manage to deadlines
Ability to interact with EDMS, computer database and other computer software
Ability to analyze situations, problems, and information, and take appropriate action
Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards

Responsibilities

Prepares documents for scanning by removing staples, paperclips, rubber bands, etc-, for the document scanning process
Reviews the paper record against the electronic document to verify image quality and missing documents
Verifies and validates image/document errors and makes necessary changes as needed
Maintains productivity and quality levels in accordance with current standards
Reviews each scanned record for accuracy and clearness of the scanned product
Scans all new documentation received and loose paperwork
Meets deadlines in a fast-paced environment while maintaining quality and error free work
Achieves Time Productive statistics by meeting standards established
Maintains optimal machine performance, maintenance (clearing jams, refilling toner, etc.)
Completes all paperwork in a timely, accurate and legible manner
Communicates problems effectively and promptly to manager
Prevents assembly errors by maintaining an organized workstation
Duties may include shipping & receiving and handling of USPS
Additional duties maybe assigned as needed