Field Repair Technician
About The Position
Q-Lab Corporation is currently seeking an experienced Field Repair Technician in the Las Vegas, NV area to primarily service the West Coast. If you have hand-on electromechanical troubleshooting skills and are passionate about being part of a truly customer-focused company, Q-Lab has an opportunity to take your technical skills to the next level! You will have the opportunity to service and repair world-class lab instruments for a diverse and industry-leading customer base all over North America! This position requires ~50% travel and applicants must reside in reasonable driving distance of a major airport.
Requirements
- Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience
- Work experience with technical equipment, preferably in a laboratory setting
- Competent to read and interpret documents, instructions and manuals
- Diplomacy and tact in reporting NCE (non-conforming events) to management – with urgency
- Highly proficient computer skills and typing – Windows environment and Microsoft applications and relevant CRM systems
- Domestic and International travel experience and ability
- Clean driving record
Responsibilities
- Troubleshoot malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures.
- Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications.
- Willing and able to travel domestically and internationally, 50% of the time annually, to provide repair support to our direct market customers. This will include being away for up to a full week at a time as and when required.
- Provide customers with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to: sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution.
Benefits
- Excellent compensation package including year-end bonus
- company-funded retirement plan
- Health, Vision, Dental, Disability and Life
- Generous Paid Time Off, and Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
