Field Relief Manager

U-Haul • Indianapolis, IN

7d • Onsite

About The Position

Under the direction of the Marketing Company President (MCP), this position provides relief help for General Managers, Area Field Managers, Traffic Control Manager and Storage Managers during vacations and up to two-week periods of absence. The Field Relief Manager will execute all duties of the "fill in" position as if they were their normally assigned responsibilities. This role involves performing on-the-job reviews of center operations, area field routes, and reservation management areas using prescribed tools. The Field Relief Manager will also perform various duties as assigned, including profitable management, ordering products, correcting rental and retail inventories, setting up displays, and promoting U-Haul rental equipment according to U-Haul standards. Additionally, this role assists the MCP in planning and implementing new marketing programs and following up on assigned projects to ensure timely completion. A thorough understanding of U-Haul policies and procedures is required. Essential duties are not exhaustive and may be supplemented as necessary.

Requirements

• Must be able to safely operate a motor vehicle.
• Must be thoroughly familiar with U-Haul policies and procedures.
• Managerial, time management and organizational skills.
• Interpersonal skills.
• Ability to communicate effectively (written and verbally).
• Ability to manage a diverse workforce.
• Basic computer skills.
• Ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to use independent judgment to accomplish results.
• Position requires driving an automobile.
• Position requires a valid driver’s license and maintain a good driving record to operate motor vehicles with both types of transmission (automatic or standard).
• Adhere to all local vehicular regulations while driving.
• Maintain good housekeeping practices in the work area and comply with all safety rules and procedures.
• Report all accidents and injuries immediately to supervisor.
• Maintain just-in-time production methods, along with total quality control at the source of the work being performed.
• Read company publications such as “U-Haul News”; U-Haul Technical newsletters, and other publications provided by supervisor to understand U-Haul’s Primary Service Objective (to provide better and better product and service to more and more people at a lower and lower cost.)
• Use integrity and discretion in safeguarding confidential data handled or obtained in the normal performance of duties.
• Applicants must be legally authorized to work and must not require employer sponsorship.

Nice To Haves

• U-Haul International

Responsibilities

• Safely operate a motor vehicle.
• Relieve center managers, area field managers, traffic control managers, and storage managers during vacations and one to two weeks of absence such as for attending certification classes.
• Use discretion and independent judgment to apply existing and new UHI programs to standardize and systemize each and every operation.
• Complete FRM Checklists, correcting any deficiency and make recommendations to MCP for review of operations and procedures.
• Reinforce Customer Service Reps (CSR) skills learned in the 123 punch program, such as receiving and dispatching, precision selling, customer service, pre safety tow inspections, hitch and accessory installations, scheduling of equipment and personnel, Safety Certifications, Quick Claim, etc.
• Perform storage walk-throughs, review ready to rent procedures, review files for completion, monitor competition, review procedures for increasing occupancy and decreasing delinquencies.
• Follow AFM business plan, perform DSRs, dealer openings, closing, prospecting and ensure serviceability of AFM rig and route compliance according to policies and procedures.
• Verify timely completion of Equipment Damage Report (EDR), Starburst rates, traffic boards, equipment recoveries licensing, customer service procedures, and disposition of unrented and repair of equipment.
• Monitor ordering and receiving procedures using the Daily Order Status Report, monitor inventory accuracy by performing cycle counts when at a center, make adjustments as needed and follow up with GM and MCP upon GM’s return.
• Perform other related duties as required or assigned including to assist in the recovery of lost or stolen U-Haul property and equipment.
• Serve the customer.

Benefits

• U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.
• Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed