Field Reimbursement Specialist Senior Manager - West

Amgen • Thousand Oaks, CA

1d • Remote

About The Position

The Tezspire Field Reimbursement Regional Senior Manager leads a regional team of Field Reimbursement Managers and executes reimbursement strategy to support optimal access to Tezspire within the Respiratory therapeutic area. The role builds and coaches a high-performing team, translates national and regional priorities into effective field execution, and fosters accountability, collaboration, inclusion, and positive momentum. The Senior Manager is accountable for team performance against field KPIs and service expectations, including personal and team field-time measures, while ensuring a consistent, compliant access experience for customers and patients.

The role uses payer, account, market, competitive, channel, and performance insights to guide regional strategy, develop team capability, and address access barriers across Specialty Pharmacy and Buy & Bill channels. It works across a complex matrix organization and collaborates with Sales, Key Account Management, Market Access, Medical, HUB, Operations, Training, and other partners within established rules of engagement. This is a field-based leadership role with regular in-person regional engagement and remote work from home; travel may be up to 60–80% by automobile or plane.

Requirements

• Doctorate degree and 2 years of public or private third-party access arena or pharmaceutical industry experience in sales, managed care, or clinical support; OR master's degree and 4 years of such experience; OR bachelor's degree and 6 years; OR associate's degree and 10 years; OR high school diploma/GED and 12 years.
• Meet the applicable education and experience combination specified in the basic qualifications.
• Valid driver's license with a clean driving record.
• Ability to travel up to 60–80% by automobile or plane, based on geography and business needs.
• Ability to meet established field-time and coaching expectations and engage in person across the assigned region.

Nice To Haves

• Bachelor's degree in business, healthcare, or a related field.
• Five years of experience as a manager/first-line leader, or demonstrated people leadership with responsibility for coaching, developing, motivating, and managing performance.
• Three years of experience in third-party access or pharmaceutical/biotechnology field reimbursement, managed care, market access, clinical support, or a related access role.
• Expertise in Specialty Pharmacy and Buy & Bill reimbursement, including prior authorization, appeals/denials, coding, billing, claims, benefit design, and patient support programs, with ability to lead support for a dual-benefit product model.
• Strong understanding of commercial payer, Medicare, and Medicaid access and reimbursement, and ability to interpret payer policy and translate changes into field action.
• Ability to lead and coach account management, business planning, and customer engagement in a field-based reimbursement organization.
• Strategic planning, analytical reasoning, and fact-based decision-making skills, including interpreting quantitative and qualitative data, KPIs, payer policy, account insights, and performance trends.
• Ability to build team culture, establish expectations, create accountability, and manage individual and team performance.
• Cross-functional leadership and collaboration skills, including influencing outcomes in a complex matrix organization.
• Commitment to ethical, legal, and compliance standards and experience leading teams within field reimbursement rules of engagement.
• Presentation, facilitation, coaching, and communication skills for engaging field teams, customers, partners, and senior leadership.
• Organizational and project management skills, including managing priorities, leading change, and ensuring timely follow-through.
• Experience with CRM and performance-management tools to monitor execution, identify trends, and support coaching and business decisions.
• Healthcare industry experience, including physician offices/clinics, specialty pharmacy, HUB services, insurance verification, claim adjudication, or pharmaceutical/biotechnology manufacturers.
• Previous leadership of a field reimbursement team supporting specialty pharmaceutical or biologic products and/or launching products or indications.
• Advanced experience with dual-benefit products and operational differences between Specialty Pharmacy and physician-administered Buy & Bill channels.
• Knowledge of Managed Care, Government and Federal payer sectors, Integrated Delivery Networks/Integrated Health Systems, and regional payer dynamics.
• Advanced knowledge of medical insurance terminology, CMS policies and processes, reimbursement regulations, coding, coverage, and payment methodologies.
• Experience developing talent, assessing readiness, building succession plans, and coaching leaders or future leaders.
• Experience leading business reviews and using performance measures, market insights, and customer feedback to improve field execution and access experience.
• Experience partnering with training, operations, HUB, technology, and other enabling functions to improve field capabilities and processes.
• Preferred skills include people leadership, coaching and talent development, team culture, performance management, accountability, field execution, access and reimbursement expertise, dual-benefit reimbursement, Specialty Pharmacy, Buy & Bill, account management, analytical reasoning, competitive landscape analysis, compliance management, cross-functional collaboration, fact-based decision-making, market access reimbursement, market opportunity assessment, operational excellence, performance measurement, relationship building, strategic thinking, inclusive leadership, leadership through influence, change leadership, and customer access experience.

Responsibilities

• Lead, coach, develop, and retain a high-performing team of Field Reimbursement Managers through clear expectations, regular coaching, field observations, feedback, performance management, and development planning.
• Build a team culture grounded in accountability, collaboration, inclusion, trust, positive momentum, and Amgen Values; recognize strong performance and address challenges constructively.
• Set and enforce expectations for field KPIs, service levels, customer engagement, and business objectives; use performance data to identify trends and improve execution.
• Meet Senior Manager field-time and coaching expectations and maintain regional field presence to observe customer engagement, coach FRMs, assess market dynamics, and stay connected to the access experience.
• Ensure excellent and compliant customer access support through reimbursement expertise, responsive engagement, issue resolution, and appropriate follow-through.
• Develop and execute regional strategies that translate national access priorities into territory and account plans, using payer, account, market, competitive, channel, and performance insights.
• Coach FRMs in account management, analytical reasoning, fact-based decisions, account prioritization, resource allocation, and account-specific access strategies.
• Maintain expertise in Specialty Pharmacy and Buy & Bill reimbursement and build team capability to support a dual-benefit product model.
• Monitor payer dynamics, reimbursement policy, competition, channel trends, reimbursement economics, and stakeholder practices; apply relevant insights to regional strategy and team execution.
• Lead compliant cross-functional collaboration to align access priorities, resolve barriers, and improve customer experience within established rules of engagement.
• Lead regional business reviews and performance discussions, integrating KPIs, account insights, payer trends, access barriers, and opportunities; define actions and ensure follow-through.
• Identify, escalate, and help resolve systemic access, reimbursement, process, or operational issues; communicate insights and recommendations to leadership and partners.
• Ensure team compliance with business rules, policies, procedures, privacy requirements, and field reimbursement rules through coaching, observations, virtual engagement, and performance management.
• Partner with Training and Capability Development to identify skill gaps, support onboarding, reinforce reimbursement and account-management capabilities, and enable continuous development.
• Drive operational excellence through regional planning, resource prioritization, expense management, CRM adoption, timely documentation, escalation management, and consistent processes.
• Hire and onboard talent, build succession and development plans, and empower team members to grow, take ownership, and deliver results.
• Lead through influence across a complex matrix organization, building trusted relationships and aligning stakeholders around access priorities and customer needs.

Benefits

• Retirement and Savings Plan with company contributions
• Group medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Disability insurance
• Flexible spending accounts
• Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Time-off plans
• Flexible work models where possible
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed