Field Reimbursement Manager I& & - Memphis
About The Position
The Field Reimbursement Manager supports appropriate patient access to Pfizer products by helping healthcare professionals and office staff address reimbursement, coverage, payer-policy, and patient-support questions. Reporting directly to the I&I Access & Reimbursement Regional Director, the role operates under Pfizer Business Units’ access and reimbursement strategy and compliance standards. The manager serves as a subject matter expert on reimbursement and coverage issues affecting Pfizer products in the assigned region, facilitates access to prescribed products, and provides internal leadership with interpretive information and local market insights about potential reimbursement issues. The role involves in-person and virtual customer education, distribution of approved reimbursement materials, coordination with Pfizer patient access and support programs, and compliant use of Pfizer’s case-notes system. The manager is expected to build trusted relationships, connect customer insights to resources that address access barriers, communicate effectively without direct authority, and exercise discretion and confidentiality. The territory includes, but is not limited to, Memphis, Tennessee, and Arkansas and northern Louisiana. The position requires residence in or within commuting distance of territory boundaries and approximately 50% travel for live customer interactions.
Requirements
- At least 7 years of pharmaceutical industry experience, typically in pharmaceutical sales and/or coding and reimbursement.
- Bachelor of Science or Bachelor of Arts degree.
- Strong communication, organizational, relationship, and presentation skills, including experience with strategic planning and successful plan implementation.
- Demonstrated leadership and ability to work across internal boundaries and collaborate with multiple stakeholders.
- Ability to work in a highly regulated environment and adhere to strict company compliance guidelines and procedures.
- A track record of collaborating with diverse customers, clients, and stakeholders.
- Training in and experience with responsible written and spoken business communication.
- Valid U.S. driver’s license and driving record that complies with company standards.
- Must reside in or within commuting distance of the territory boundaries.
- Approximately 50% travel for live customer interactions, depending on geography and customer needs.
- Permanent authorization to work in the United States; U.S. work visa sponsorship is not available.
Nice To Haves
- Reimbursement and access experience.
- Strong understanding of specialty drug reimbursement, government payment systems, provider and carrier networks, co-pay assistance programs, and policy dynamics across Pfizer business units and brands.
- Additional certification in coding and reimbursement.
- Coding and billing knowledge or certification.
Responsibilities
- Conduct office calls with healthcare professionals and office staff who need support with patient access to Pfizer products, including resolving reimbursement and coverage questions.
- Provide in-person and virtual education about local and regional payer landscapes, coverage and formulary updates, payer policies, and patient support.
- Distribute Pfizer-approved materials concerning coverage and reimbursement, including patient assistance programs and billing and coding reference guides.
- Educate healthcare professionals and office staff about Hub financial assistance offerings, enrollment, Hub HCP portals, and related materials.
- Coordinate with Pfizer patient access and support programs (HUB) to understand payer requirements for individual patients.
- Address questions about prescription status for patients enrolled in Pfizer patient access and support programs.
- Use Pfizer’s designated case-notes system compliantly.
- Provide internal Pfizer leadership with interpretive information and local market insights on the impact of potential reimbursement issues.
- Communicate compliantly with stakeholders to influence ideas, actions, or positions through logical and engaging messages without direct authority.
- Connect customer insights with offerings and resources that address patient access barriers, and build trust through follow-up and knowledge of the access journey.
- Communicate responsibly and effectively in writing and verbally, while adhering to company compliance guidelines and maintaining discretion and confidentiality.
Benefits
- Eligibility for Pfizer’s Global Performance Plan, with a bonus target of 17.5% of base salary.
- Eligibility to participate in a share-based long-term incentive program.
- 401(k) plan with Pfizer matching contributions and an additional Pfizer Retirement Savings Contribution.
- Paid vacation, holidays, and personal days.
- Paid caregiver, parental, and medical leave.
- Medical, prescription drug, dental, and vision coverage.
- Relocation assistance may be available based on business needs and/or eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
