Field Quality Engineer, Cooper Lighting Solutions

Signify Netherlands B.V.Peachtree City, GA
$61,060 - $89,551Onsite

About The Position

This is an exciting job opportunity for you as a Field Quality Engineer onsite in Peachtree City, GA, with Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting.

Requirements

  • Bachelor’s degree in engineering (Electrical, Electronics, or related)
  • Experience in a customer-facing or field-based technical role
  • Working knowledge of electronics, failure analysis, and electrical testing with ability to troubleshoot issues at both the component and system level
  • Well-developed project management skills and successful managing multiple claims and priorities simultaneously
  • Excellent written and verbal communication skills; able to clearly document findings and communicate with both technical and non-technical stakeholders
  • Must be legally authorized to work in the United States without current or future company sponsorship needs.

Nice To Haves

  • SAP experience preferred
  • Able to travel up to 25% in North America

Responsibilities

  • Analyze warranty claims to determine root cause and develop effective resolution plans; own end-to-end customer claims, ensuring timely progress from intake through closure
  • Perform and lead failure analysis, including lab-based testing (visual, functional, electrical), and coordinate with external FA (Failure Analysis) resources, as needed
  • Collaborate with internal teams (Manufacturing, Engineering, Quality, Marketing, Sales), agents, and contractors to drive resolution of customer issues
  • Create and maintain detailed job files and documentation within the SAP quality module (QN)
  • Travel to job sites to troubleshoot, validate failures, and gather critical field data; review and validate field labor claims, including negotiation and approval support
  • Drive continuous improvement by identifying trends, gaps, and opportunities based on field and FA learnings

Benefits

  • Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts.
  • Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account.
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