Field Quality Assurance

Amazon•Sterling, VA

7d•$23 - $23•Onsite

About The Position

Amazon Logistics (AMZL) Field Quality Assurance. At Amazon, our motto is “Work Hard. Have Fun. Make History.” This position offers an exciting opportunity to make history by becoming a founding member of a quality assurance team whose purpose is to solve complex challenges and to create unprecedented customer experiences daily. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and a passion to create world class customer experiences that will change the face of commerce. The Role: The Field Quality Assurance Specialist will solve complex challenges with last mile delivery in their assigned territory, partnering with their Regional Quality Assurance manager, Operations Managers, and external property managers to ensure timely delivery of goods from our facilities to our end customers. The individual in this position will identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its network of 3rd party vendors. By applying for the FQA role, candidates acknowledge that a mandatory evaluation is required during onboarding as a condition of employment. The evaluation is 60 minutes in duration and will assess your knowledge retention of Address Validation quality inputs using the GeoStudio tool. A minimum passing score of 90% is required. All new FQA hires must complete this evaluation within the designated onboarding period and will be allotted three (3) attempts. Failure to pass within those attempts may result in disqualification from the role and return to a previous or comparable role. By submitting an application and accepting an offer for this role, you acknowledge and accept these requirements.

Requirements

21+ years of age
A valid permanent driver’s license
Able to leverage Amazon's preferred rental car carrier
Must be able to travel to multiple sites within 1.5-hour distance from their home station
1+ years of Microsoft Office products and applications experience
High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required
Are 21 years of age or older

Nice To Haves

A completed Bachelor’s degree from an accredited university
3+years of experience in parcel delivery environment, with local market/geographic expertise
Evidence of ability to prioritize, manage and complete projects with tight deadlines
Ability to adapt well to fast-paced environments with changing circumstances, direction and strategy
Desire to thrive in a dynamic, growing environment with minimal direct supervision
Customer service skills to effectively communicate with internal and external partners

Responsibilities

Navigate using GPS along a route of addresses provided daily; Track specific Geo Codes (include explanation of what a geo code is) for addresses using the on-road application
Verify potential access codes and delivery instructions for assigned addresses and update records as needed using the provided application
Interact with property managers to provide information from Amazon regarding deliveries; record any provided instructions or feedback using the provided application
Interact with property managers as needed to address concerns with service levels being provided
Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes
Use the assigned tools to effectively manage time and complete daily route. Communicate with assigned dispatcher any problems or concerns on-road that are impacting completion
Document feedback and audit results to help the AMZL team identify strengths, as well as areas of improvement/opportunities in the provided application and information packet
Maintain a positive attitude and represent the company in a positive manner including reporting any accidents, driving violations, change in license and /or insurance requirements
Adhere to the Vehicle Code of Conduct
Other additional duties as assigned, based on future quality initiatives based in the field
Proficiency in the usage of smart phone, GPS and tablet
Use logical thinking, analytical and problem-solving skills.
Communicate with internal and external partners
Able to drive up to, but not limited to the full duration of your scheduled shift.