Field Property Adjuster (Thunder Bay, ON)

Intact FC • Toronto, ON

20h • CA$94,200 - CA$115,200 • Hybrid

About The Position

As a Claims Specialist on our Property Large Loss team, you will be tasked with investigating, quantifying, analyzing, adjusting, and settling complex property claims, including those over $200,000. You will manage complex property claims across various distribution channels. Your responsibilities will include directly handling and overseeing mid to complex first-party, which may involve Residential, Commercial Property, or Equipment Breakdown losses.

Requirements

• University degree or any combination of training and experience deemed relevant for the role
• 5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field
• Demonstrates a strong aptitude for technology with excellent computer skills
• Demonstrates strong problem solving and troubleshooting skills
• Valid driver's licence with a good driving record
• Can travel on short notice
• Must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

Nice To Haves

• Demonstrates a passion for customer service with strong written and verbal communication skills
• Self-motivated and goal oriented, capable of working in a fast paced and changing environment

Responsibilities

• Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.
• Handle field tasks on behalf of telephone adjusters.
• Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.
• Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage.
• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.
• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims.
• Maintain current knowledge of insurance products, as well as appraisal or investigation.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Defined benefit pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree