Field Project Management - Installation/Service Coordinator I

Lifeway Mobility • Philadelphia, PA

16d • Onsite

About The Position

Are you ready to make a real impact on people’s lives every single day? Do you thrive in a fast-paced environment where every day brings a new challenge and opportunity to solve problems? If so, we want you to join our team as an Install and Service Coordinator (ISC)! As an ISC, you'll be the key player in ensuring our accessibility solutions are seamlessly installed and serviced. You’ll play a vital role in coordinating installations, troubleshooting service needs, and ensuring that our customers receive exceptional care in a timely and efficient manner.

Requirements

• Minimum of 3 years of experience in telephone/computer-based customer service.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• A passion for delivering exceptional customer service and making a positive impact on others.

Nice To Haves

• Experience in routing/dispatching is a plus.
• Familiarity with CRM/ERP systems is preferred.

Responsibilities

• Review and organize sold solutions to ensure proper documentation, including signed contracts, notes, photos, and measurements.
• Coordinate and schedule installation appointments with customers in a timely manner.
• Maintain and manage open work orders on the Installation & Service Coordination Dashboard.
• Work with customers to troubleshoot and address service needs (repairs).
• Create and manage service work orders, schedule service appointments, and coordinate follow-up as needed.
• Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations.
• Ensure all aspects of installation and service are completed efficiently, accurately, and to the highest customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed