Field Product Advisor - Vancouver
About The Position
Pentair is seeking a Field Product Advisor to join its Vancouver, BC team. The role delivers expert product and technical support in collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership. It manages technical relationships, supports in-field education, and promotes consistent product knowledge and installation best practices. Reporting to the Regional Technical Supervisor, the Field Product Advisor helps strengthen customer confidence, accelerate product adoption, and reinforce quality through a trusted field presence. The role requires travel of up to 50%, depending on the region and event activity.
Requirements
- At least 5 years of experience in technical support, product training, or field service in a manufacturing, mechanical, or industrial setting.
- Strong interpersonal and communication skills, including the ability to simplify complex technical concepts.
- Demonstrated ability to manage and collaborate with third-party service providers.
- Willingness to travel up to 50%, depending on region and event activity.
Nice To Haves
- Background in pool equipment, HVAC, plumbing, electrical, or similar trades.
- Bachelor’s degree.
Responsibilities
- Deliver timely, accurate on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors.
- Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, following national training governance standards.
- Support product launches through field validation, warranty readiness, and feedback to Product and Engineering teams.
- Build and manage relationships with third-party service partners, reinforcing product performance and adherence to Pentair standards.
- Act as a field liaison among Sales, Product Management, Customer Support, and Training & Education.
- Gather and share actionable field insights to improve training content, warranty analysis, and product updates.
Benefits
- Health benefits
- 401(k)
- Employee stock purchase program
- Disability benefits
- Life insurance
- Critical illness insurance
- Accident insurance
- Parental leave
- Caregiver leave
- Tuition reimbursement
- Paid time off
- Wellness programs
- The position may be eligible for an annual incentive bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
