Field Product Advisor - Vancouver

Pentair•Sanford, NC

1d•CA$71,000 - CA$131,800

About The Position

Pentair is hiring a Field Product Advisor to join its Vancouver, BC team. The role delivers expert product and technical support in collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership. It manages technical relationships, supports field education, and promotes consistent product knowledge and installation best practices. Reporting to the Regional Technical Supervisor, the position helps strengthen customer confidence, accelerate product adoption, and reinforce quality through a trusted field presence. The advisor provides on-site and virtual technical support; facilitates product training and demonstrations; supports product launches, field validation, and warranty readiness; and builds relationships with third-party service partners. The role also serves as a liaison among Sales, Product Management, Customer Support, and Training & Education, sharing field insights to improve training, warranty analysis, and product updates. Travel of up to 50% is required, depending on region and event activity.

Requirements

At least 5 years of experience in technical support, product training, or field service in a manufacturing, mechanical, or industrial setting.
Strong interpersonal and communication skills, including the ability to simplify complex technical concepts.
Demonstrated ability to manage and collaborate with third-party service providers.
Travel up to 50%, depending on region and event activity.

Nice To Haves

Background in pool equipment, HVAC, plumbing, electrical, or similar trades.
Bachelor’s degree.

Responsibilities

Deliver on-site and virtual technical support with Sales, Warranty, Support, and Regional Technical Supervisors, providing timely and accurate field guidance.
Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, following national training governance standards.
Support product launches through field validation, warranty readiness, and feedback to Product and Engineering teams.
Build and manage relationships with third-party service partners, reinforcing product performance and adherence to Pentair standards.
Act as a field liaison among Sales, Product Management, Customer Support, and Training & Education.
Gather and share actionable field insights to improve training content, warranty analysis, and product updates.