Field Performance Technician

Sunrun•Houston, TX

1d•Onsite

About The Position

Sunrun, America's #1 home solar and battery company since 2007, is seeking a Field Performance Technician. This role is crucial for managing, scheduling, and completing all service and warranty-related work. The Field Performance Technician will work independently and as part of the Performance O&M team, interacting closely with customers, Branch Managers, Senior Electrical Foremen, Construction Supervisors, and the centralized scheduling Field Service Team. Sunrun emphasizes employee development, well-being, and safety, offering a vertically integrated model for growth opportunities and a dynamic culture.

Requirements

High School diploma required.
1-3 years of previous field construction or solar experience required.
Must maintain a clean driving record with the ability to pass a driving background check.
Must be 21 years of age and possess a valid driver’s license.
Knowledge of the NEC and applicable codes and standards.
Must be a motivated team player, looking to succeed.
Proven track record of excellent customer service.
Excellent verbal and written communication skills.
Excellent organizational and time management skills.
Strong computer skills.
Working knowledge of current NEC codes.
Ability to interpret single line drawings and PV systems from roof to meter.
Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate.
Understands interconnection activities.
Understands basic construction principles.
Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely.
Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating.
Proven ability to meet deadlines and key metrics.
Works independently, as a team player, and drives results in a fast paced, team based environment.
Must be willing to assist teammates and build strong relationships to achieve company and department goals.
Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner.
Exercises good judgment.
Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer.
Knows when to involve supervisors.

Nice To Haves

PV design or PV electrical experience is preferred.
Valid state or local Electrical Journeyman certification or license preferred.
Depending on state requirements an Electrical Journeyman certification or license may be required.

Responsibilities

Troubleshoot and resolve solar electric warranty and service issues related to modules, inverters, monitoring, and balance of system components.
Investigate and mitigate reported roof leaks, including thorough documentation (roof leak checklist, photos, written observations).
Communicate with Construction Supervisors and Engineering Team members to resolve redline issues.
Receive, update, and complete Field Service Dispatches (FSDs) using the Service Dashboard in Salesforce.
Ensure timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction.
Develop and refine processes and gain technical skills related to service work for residential solar photovoltaic systems, following department policy to prepare for advanced technical skills as FPT2.