Field Performance Technician

Sunrun•Houston, TX

3d•Onsite

About The Position

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. About Sunrun Since 2007, Sunrun has grown into America's #1 home solar and battery company. We got here by putting our people’s safety and growth first. That’s why we created the Power+ program: to invest in your skills. We train you to work across different teams—from qualifying homes for solar, to installing, to inspecting the final work, and servicing existing systems. This versatility helps limit reduced hours and enhances job security in an industry affected by seasons. It also means you can solve customer problems in one visit, keeping you safely off the road and moving your career forward. Overview The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.

Requirements

High School diploma is required
1 - 3 years of previous field construction or solar experience required
Must maintain a clean driving record with the ability to pass a driving background check.
Must be 21 years of age and possess a valid driver’s license.
Knowledge of the NEC and applicable codes and standards
Must be a motivated team player, looking to succeed
Proven track record of excellent customer service
Excellent verbal and written communication skills
Excellent organizational and time management skills
Strong computer skills
Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.
Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals
Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors

Nice To Haves

PV design or PV electrical experience is preferred
Valid state or local Electrical Journeyman certification or license preferred.
Depending on state requirements an Electrical Journeyman certification or license may be required

Responsibilities

Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components
Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations
Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues
Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce
Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction
Develop and refine processes and gain technical skills related to service work for residential solar photovoltaic systems following department policy to prepare for advanced technical skills as FPT2.