Forge Field Ops

Wisenbaker Builder Services•Houston, TX

23h•Hybrid

About The Position

At Wisenbaker, we are seeking an individual for Field Operations who understands the field, knows the product, and can bring order, accountability, and performance to installation and service operations. This role is ideal for someone wired to solve problems, build strong teams, and own results. As part of the Field Ops Readiness Program, you will be responsible for how work gets done in the field. You will train with Area Managers, Expediting and Template Techs, and own the performance of installation and service operations within your branch. Your role ensures jobs are installed correctly, issues are resolved quickly, and customers remain confident in Wisenbaker. When field operations run smoothly, the entire branch wins.

Requirements

High school diploma or equivalent required.
Strong written and verbal communication skills.
Ability to make timely decisions and escalate issues appropriately.
Comfort using Excel, Word, and Outlook.
Experience leading teams in field-based, operational environments.
Ability to work across both office and jobsite settings, including travel as needed.
Judgment, accountability, and follow-through.

Nice To Haves

Working knowledge of Wisenbaker Builder Services operations preferred.

Responsibilities

Rotate through every part of Field Operations - Templates, Expediting, Service Technicians and Jobsite Management with Area Managers within 180 days.
Receive hands-on, real-time installation training across floor coverings, cabinets, and countertops in new homes.
Undertake installation training in tile, wood, carpet & MFG products.
Own the performance of installation and service operations within your branch, including labor efficiency, subcontractor quality, product execution, and profitability.
Ensure jobs are installed correctly and issues are resolved quickly.

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