Field Operations Trainer

CityVet•Denver, CO

5d•$70,000 - $80,000•Onsite

About The Position

The Field Operations Trainer is responsible for developing and implementing all training programs that support CityVet’s facility operations. This includes ensuring all new hires and new acquisitions gain relevant knowledge to provide clients and patients with exceptional care in a timely manner. It is the responsibility of Field Operations Trainers to train and support daily operations, quality assurance, compliance, human resources and clinical compliance to all assigned facilities Please note that this position is based in Denver and regular weekly travel is an essential part of this position. The target salary range for this role is $70,000 to $80,000 depending on experience and qualifications.

Requirements

Schedule flexibility with frequent travel (up to 25 weeks per year); ability to work evenings, weekends, and holidays as needed
Knowledgeable in veterinary medicine and practice management, including terminology, procedures, daily operations, leadership, and best practices
Highly detail-oriented with strong organizational and time management skills; ability to prioritize, multitask, and manage multiple calendars and projects in a fast-paced environment
Self-driven with the ability to work independently, take initiative, and lead without direct authority, demonstrating confidence and sound decision-making
Strong interpersonal and relationship-building skills; ability to connect with diverse clients, Veterinarians, and team members while delivering excellent customer service
Demonstrates conflict resolution, critical thinking, and active listening skills, with the ability to remain calm, empathetic, and professional under pressure
Strong verbal and written communication skills; able to clearly communicate expectations, training, and feedback
Maintains a high level of professionalism, maturity, and sound judgment while representing CityVet
Ability to follow directives and uphold CityVet’s standards and core values
Proficient in Microsoft platforms
Ability to meet the physical demands of the role, including standing for extended periods
Schedule flexibility and frequent travel (up to 25 weeks per year)
Bachelor’s degree in business or related field
At least 5 years of veterinary industry experience
At least 1 year of leadership experience
Strong Microsoft Suite, computer skills, and ezyVet or similar practice management software experience.
Financial: Understanding of and ability to read and interpret financial statements
Compliance: Knowledge of regulations governing veterinary clinics and understanding of state and federal safety standards
Communication: Highly experienced in public speaking and presentation skills
Frequent standing, bending, walking, lifting, carrying, and reaching
Ability to lift 50 lbs to waist height
At least 18 years of age at the time of hire

Responsibilities

Create and maintain a “Train the Trainer” program to guide field implementation of new processes and procedures
Write, publish, and maintain the accuracy of all training materials and Standard Operating Procedures (SOPs), including LMS content and assignments
Lead and develop training tailored to individual employee needs, learning styles, and disabilities to ensure knowledge retention; utilize in-the-moment role-playing and scenario-based training to improve comprehension
Develop and provide ongoing, remedial, and backup training (including contingency plans for system or electronic malfunctions) to ensure deadlines and operational needs are met
Serve as the face of CityVet operations training by providing in-person support (frequent travel) and hosting virtual training sessions
Develop, implement, present, and train on new policies, systems, and processes to enhance employee skills
Manage assigned compliance training for all of CityVet; generate, evaluate, and share compliance reports with Operations Field Leaders
Ensure training timetables are met within allotted timeframes and administer ongoing orientation and training surveys to evaluate effectiveness of materials, delivery methods, and presenters
Lead new location openings (approx. 20–25 per year), including weekly virtual meetings, on-site support, and training for new locations
Complete onboarding and orientation for Veterinarians and Practice Managers, covering company expectations, brand standards, and best practices
Support the Operations Support Team with assigned ticket coverage during peak times (including extended hours, weekends, and holidays) and assist in developing materials to reduce clinic ticket needs
Participate in leadership/Home Office training as directed and report on team performance, challenges, and successes to facilitate decision-making
Act as a liaison between clinics and CityVet senior leadership; encourage collaboration, resolve conflict, and foster a positive work environment
Partner with Operations Field Leaders and Medical Operations to identify and deliver training that advances team success, including CE opportunities and wet labs for veterinarians and support teams