Field Operations Trainer

Fitness Holdings - Crunch Fitness•Greenwich, CT

1d•$65,000 - $75,000•Hybrid

About The Position

The Field Operations Trainer turns company standards into consistent execution at the club level. This position combines hands-on training, leadership coaching, operational review, and follow-up accountability. You will work directly with club managers and their teams to strengthen execution, improve the member experience, and build capable leaders across our markets. This is not a desk job. The successful candidate will spend approximately 75% of the workweek traveling to clubs, including weekly overnight stays.

Requirements

Prior experience in fitness-club operations or retail operations is required.
A demonstrated ability to coach managers, deliver candid feedback, establish accountability, and influence performance without relying solely on direct authority.
Strong communication, organization, time-management, and follow-through skills.
Comfort learning business systems, interpreting operational data, and teaching others to use both effectively.
A valid driver's license, a reliable personal vehicle, and the ability to travel approximately 75% of the workweek with weekly overnight stays.
Residence within or near the New York metropolitan area, New Jersey, Connecticut, Massachusetts, or the Philadelphia metropolitan area.
Availability to work Monday through Friday and occasional weekends based on business needs.

Nice To Haves

Training, facilitation, onboarding, or leadership-development experience is preferred.

Responsibilities

Lead onboarding and operational training for General Managers and Assistant General Managers, and support the development of other field leaders as assigned.
Coach club managers and assistant managers during every visit, translating observed performance gaps into clear expectations and practical action plans.
Conduct operational reviews covering facility condition, cleanliness, safety, staffing, merchandising, access controls, signage, amenities, and overall brand standards.
Train and reinforce an outstanding member and sales experience, including club tours, referrals, professional member interactions, and effective follow-up.
Use performance reports and club data to identify trends, evaluate billing health and member feedback, and coach leaders to manage their businesses with greater discipline.
Strengthen team proficiency with company systems, learning platforms, the Crunch app, Group Exercise scheduling and reservations, and other operational tools.
Support local marketing plans, community partnerships, corporate promotions, online reputation management, and professional responses to member feedback.
Complete visit documentation within 24 hours, track commitments and follow-up results, and promptly escalate high-priority performance or compliance concerns.