Field Operations Technician

Ledcor • Albuquerque, NM

18d • Onsite

About The Position

Ledcor Technical Services designs, builds, and maintains wireline and wireless communication networks. The Field Operations Technician performs restoration activities, preventative maintenance, and installation, with a focus on building client trust and delivering high-quality customer service. The role includes installation, repair, configuration, and testing of moves, additions, changes, and disconnects (MACD) on Nokia, Infinera, Ciena, and similar equipment supporting optical, electrical, voice, and data services. The technician also tests circuits using optical time domain reflectometers (OTDR).

The position involves on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment. Technicians diagnose problems and implement solutions, including running new cable, replacing hardware, and installing data circuits. Travel is required using a company-provided vehicle. The work may involve field conditions, heights, confined spaces, and varied weather conditions deemed safe.

Requirements

• Five or more years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling.
• A positive, can-do attitude and customer-focused approach, including the ability to handle challenging situations with integrity, empathy, and sincerity.
• Strong knowledge of Microsoft Office suite.
• Experience working independently in the field and thriving in a dynamic environment.
• Clear and efficient verbal and written communication skills.
• Ability to meet the physical requirements of the position, including sitting, standing, bending, climbing, lifting up to 50 pounds, and working at heights and in confined spaces such as attics and crawl spaces, as well as in safe weather conditions.
• Proof of eligibility to work in the United States.

Nice To Haves

• Degree or diploma from a technical college.

Responsibilities

• Deliver a high-quality, customer-focused service experience to every client.
• Resolve customer issues calmly and professionally using effective de-escalation techniques.
• Perform on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment.
• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity.
• Install, repair, configure, and test MACD work on Nokia, Infinera, Ciena, and similar equipment supporting optical, electrical, voice, and data services.
• Test circuits using optical time domain reflectometers (OTDR).
• Perform restoration activities and preventative maintenance.
• Follow Ledcor’s safety standards and ensure proper use of vehicles, tools, and equipment.
• Travel using a company-provided vehicle.

Benefits

• Competitive total rewards package with compensation and benefits that support physical, mental, and financial well-being.
• Opportunities to develop skills and knowledge.
• Adjustments provided in all parts of the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed