Field Operations Technician

Accel Entertainment • Dubuque, IA

19d • $26 - $31 • Onsite

About The Position

The Field Operations Technician is a field-based role responsible for installing, maintaining, repairing, servicing, and transporting Electronic Gaming Machines (EGMs), Redemption Terminals (RTs), ATMs, marketing devices, amusement devices, and related equipment throughout an assigned Iowa service territory. The role also provides inventory management and operational support. Reporting to the Director, Field Services, the technician serves as the primary field representative for assigned customer locations and travels daily to perform installations, preventative maintenance, technical repairs, route operations, cash and cassette exchanges, ATM replenishment, documentation, inventory management, and customer support. The technician ensures compliance with company policies and applicable gaming regulations and promotes customer service by minimizing equipment downtime and maintaining operational readiness.

Accel Entertainment is a provider of locals-focused gaming and a large U.S. terminal operator, supporting electronic gaming terminals at third-party local and regional establishments and self-operated gaming locations. Its services for local partners include manufacturing, content, payments, loyalty, customer service, data analysis and reporting, and cash logistics.

Requirements

• High school diploma preferred.
• Mechanical and electrical aptitude.
• Basic computer, networking, and mobile application skills.
• Ability to read technical manuals, wiring diagrams, and installation documentation.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently with minimal supervision.
• Ability to manage changing priorities within an assigned territory.
• Ability to frequently drive throughout the assigned territory and handle small parts, tools, and electrical components.
• Ability to work in bars, restaurants, and other public venues with varying noise levels, lighting, and crowds.

Nice To Haves

• One to two years of experience servicing gaming equipment, amusement devices, ATMs, vending equipment, or similar electromechanical equipment.

Responsibilities

• Install, remove, and relocate gaming machines, redemption terminals, ATMs, marketing and amusement devices, and related equipment at customer locations.
• Configure equipment for operation according to regulatory requirements and perform startup testing, quality assurance inspections, and safety verification.
• Transport equipment and supplies between company facilities and customer locations.
• Respond to scheduled and emergency service calls and diagnose mechanical, electrical, software, and communication issues.
• Repair or replace defective components, interpret wiring diagrams, and use electrical testing equipment such as multimeters and cable testers.
• Install software updates, perform directed game conversions, and configure and troubleshoot equipment network connections.
• Conduct preventative maintenance and wellness inspections, and clean and maintain equipment to company standards.
• Explain game functions to customers when necessary and meet service targets for response time, first-time fix rate, and service efficiency.
• Deliver, exchange, and reconcile gift cards.
• Replenish redemption terminal cassettes and ATMs.
• Collect cash cans, reconcile receipts and deposits, and complete chain-of-custody documentation.
• Follow security procedures when transporting company assets and valuables.
• Maintain assigned vehicle inventory and adequate stocks of repair parts, tools, supplies, and consumables.
• Follow parts-ordering and inventory-control procedures and maintain company vehicles according to company policy.
• Complete service reports, installation records, inventory logs, reconciliation paperwork, and regulatory documentation.
• Use company software and mobile applications to record field activities and maintain accurate equipment and route records.
• Comply with gaming regulations, company policies, and standard operating procedures.
• Build positive relationships with location personnel and communicate professionally with customers, dispatch, and internal departments.
• Provide timely service to minimize equipment downtime.
• Follow vehicle safety procedures, security protocols, safe tool and testing-equipment practices, required PPE use, and situational-awareness practices.
• Assist other technicians as needed, participate in on-call rotations, weekend coverage, and assigned emergency service, and perform other duties as assigned.

Benefits

• Voluntary full-time benefits include medical, dental, and vision insurance; life, AD&D, critical illness, and hospital insurance; short- and long-term disability; identity and legal protection; and access to FSA and HSA accounts.
• Full- and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans.
• Employee Assistance Program offering counseling on topics including mental health, finances, adult care, disability, and grief.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED