Field Operations Technician

Ledcor • Austin, TX

23d • $52,800 - $72,600

About The Position

Ledcor Technical Services designs, builds, and maintains communications networks across North America. The Field Operations Technician performs restoration activities, preventative maintenance, and installations, while providing customer-focused service. The role includes installation, repair, configuration, and testing of moves, additions, changes, and disconnects (MACD) on Nokia, Infinera, and Ciena equipment, as well as similar products supporting optical, electrical, voice, and data services. The technician also tests circuits using optical time domain reflectometers (OTDR).

The position involves on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment. The technician diagnoses technical problems and implements solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity. Travel is expected using a company-provided vehicle. The work may involve varied physical activity and settings, including working at heights, in confined spaces, and in weather conditions deemed safe.

Requirements

• At least 5 years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling.
• A positive, can-do attitude and customer-focused approach, with integrity, empathy, and sincerity when dealing with challenging situations.
• Strong knowledge of Microsoft Office suite.
• Experience working independently in the field and thriving in a dynamic environment.
• Clear and efficient verbal and written communication skills.
• Ability to travel using a company-provided vehicle.
• Ability to meet the physical requirements of the position, including sitting, standing, bending, climbing, lifting up to 50 pounds, working at heights and in confined spaces, and working in weather conditions deemed safe.
• Proof of eligibility to work in the United States.

Nice To Haves

• Degree or diploma from a technical college.

Responsibilities

• Deliver a high-quality, customer-focused service experience to every client.
• Resolve customer issues calmly and professionally using effective de-escalation techniques.
• Perform on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment.
• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity.
• Perform installation, repair, configuration, and testing of MACD on Nokia, Infinera, Ciena, and similar equipment.
• Support customer optical, electrical, voice, and data services.
• Test circuits using optical time domain reflectometers (OTDR).
• Follow Ledcor safety standards and ensure proper use of vehicles, tools, and equipment.

Benefits

• Competitive total rewards package with compensation and benefits supporting physical, mental, and financial well-being.
• Opportunities to develop skills and knowledge.
• Company-provided vehicle for required travel.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed