Field Operations Technician

Ledcor • Columbus, OH

23d

About The Position

Ledcor Technical Services builds and services communication networks for customers across North America. The Field Operations Technician performs restoration activities, preventative maintenance, and installation while delivering customer-focused service. The role includes installation, repair, configuration, and testing of moves, additions, changes, and disconnects (MACD) on Nokia, Infinera, Ciena, and similar equipment supporting optical, electrical, voice, and data services. The technician also tests circuits using optical time domain reflectometers (OTDR).

The position involves on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment. The technician diagnoses issues and implements solutions, follows safety standards, and is expected to travel using a company-provided vehicle. Physical work includes sitting, standing, bending, climbing, lifting up to 50 pounds, working at heights and in confined spaces, and working outdoors in safe weather conditions.

Requirements

• At least 5 years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling.
• A positive, can-do attitude and customer-focused approach, with integrity, empathy, and sincerity in challenging situations.
• Strong knowledge of Microsoft Office suite.
• Experience working independently in the field and thriving in a dynamic environment.
• Clear and efficient verbal and written communication skills.
• Ability to meet the physical requirements of the position, including lifting up to 50 pounds and working at heights and in confined spaces.
• Must be able to show proof of eligibility to work in the United States.

Nice To Haves

• Degree or diploma from a technical college.

Responsibilities

• Deliver a high-quality, customer-focused service experience to every client.
• Resolve customer issues calmly and professionally using effective de-escalation techniques.
• Perform on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment.
• Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity.
• Perform restoration activities, preventative maintenance, installation, and MACD work on telecommunications equipment.
• Configure and test equipment and services, including testing circuits using OTDRs.
• Follow Ledcor’s safety standards and ensure proper use of vehicles, tools, and equipment.

Benefits

• Competitive total rewards package with compensation and benefits supporting physical, mental, and financial well-being.
• Opportunities to develop skills and knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed