Field Operations Technician - Hawaii, Big Island

T-Mobile

23h•Onsite

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview Are you ready to join the Un-carrier movement? Do you enjoy working on projects with direct customer impact? Are you looking for a team of high performers to help expand your skills and experience? If so, our Hawaii Ops Team is searching for a high performing Field Technician to cover the Big Island area within the market. You should possess a balance of wireless industry exposure, coupled with the ability to work independently, and will cover a wide area of sites in our market. You will be a “jack of all trades”, encompassing aspects of technical support, project management, and operational support while being a responsible colleague. Our team is dynamic where no day is the same, and we are a diverse and inclusive team passionate about growth and innovation! If you're up to the challenge, apply today!

Requirements

Bachelor’s degree OR equivalent relevant work experience required.
Candidates with strong technical or field experience are encouraged to apply.
Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
2-4 years wireless experience in field operations and maintenance preferred
2-4 years experience wireless telecommunications or related experience preferred
Strong technical proficiency with Ericsson field equipment preferred
Excellent verbal and written communication skills
Self-motivated; exhibits initiative in achieving company goals and objectives
Basic leadership skills and ability to prioritize and complete multiple tasks
Able to work independently and in a team environment
Strong attention to detail
Flexibility with constantly evolving environments and priorities
Solve problems using creativity and innovation
Operational knowledge and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio and AC-DC power systems.
Flexible hours a must. Day and night work are part of the job, as well as being part of an on-call rotation for the market.
Applicant is to meet the minimum DOT medical standards under 49 CFR Part 391
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Provides technical support within and occasionally outside the immediate team.
Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities.
Takes on smaller projects or portions of key projects / initiatives, providing accurate status and progress updates as requested.
Identifies and shares potential process improvements and recommends them to Senior Technicians and / or management for consideration.
Provides input on process improvements related to maintenance and repair activities.
Assists in the creation of job aids, scopes of work, method / statement of procedure, and helpful tools working closely with a Senior Technician.
Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to expand proficiency in organizational requirements.