Field Operations Technician

FIRSTLIGHT•Village of Colonie, NY

22d•$25 - $35

About The Position

FirstLight Field Operations Technicians deploy, maintain, and repair major backbone network components and cell tower backhaul equipment for mobile carriers. They install, test, turn up, and maintain FirstLight enterprise services—including Internet, hosted phone systems, phone lines, PRI, and telephony wiring—on a variety of customer-premises equipment, such as Calix, Telco Systems, Ciena, Adtran, Cisco, and Polycom equipment. The technician works with Provisioning on service delivery deployments, Core Network Engineering on network augments and new buildouts, and IP Engineering on internal network maintenance. The role involves central office equipment installation procedures, power and grounding, fiber-optic splicing, optical transport fundamentals, and testing fiber, circuits, Ethernet, TDM, and network power elements. The technician performs preventative maintenance and reporting for facility infrastructure, including HVAC, emergency generators, and transfer switching, at relevant central offices and POPs in their operating area. They maintain facility audits that document access procedures, floor plans, and detailed rack, equipment, power, and fiber information. The position participates in a 24/7 on-call rotation and requires availability as essential personnel during emergencies. Coverage includes Orange, Rockland, and Westchester counties in New York, and Bergen, Passaic, and Morris counties in New Jersey.

Requirements

High school diploma, GED, or high school equivalence certificate, with one to three years of relevant experience installing and troubleshooting voice and data services, or an equivalent combination of education and experience.
Valid driver’s license and good driving record.
Ability to pass drug and criminal background checks for carrier access cards.
Familiarity with OSHA standards.
General knowledge of structured wiring, copper and fiber-optic color codes, wiring, and troubleshooting practices.
Ability to test telecommunications circuits and components using power meters, OTDR units, CAT5 testers, and other network diagnostic tools.
Knowledge of network node commissioning and AC/DC power theory and installation practices.
Basic IP networking and troubleshooting skills.
Basic fiber-optic fusion splicing and standard installation practices.
Ability to read and understand CLR/DLRs, circuit run lists, and network diagrams.
Working knowledge of MS Word, Excel, Outlook, and SharePoint.
Strong organizational, time-management, verbal and written communication, and customer service skills.
Good geographical knowledge of the assigned territory.
Ability to safely lift up to 50 pounds and climb ladders while following workplace safety protocols and ergonomic best practices.

Responsibilities

Deploy, maintain, and repair backbone network components and mobile-carrier cell tower backhaul equipment.
Install, test, turn up, and maintain FirstLight enterprise services and customer-premises equipment.
Coordinate service delivery deployments with Provisioning, network augments and buildouts with Core Network Engineering, and internal network maintenance with IP Engineering.
Use telecommunications test equipment to qualify fiber and test circuits, Ethernet, TDM, and network power elements.
Perform preventative maintenance and report on facility infrastructure, including HVAC, emergency generators, and transfer switching.
Complete and maintain facility audits, including access procedures, floor plans, rack diagrams, and equipment, power, and fiber details.
Participate in the 24/7 on-call rotation and be available as essential personnel during emergencies.
Perform site surveys and prepare methods of procedure (MOPs) and installation instructions with diagrams and pictures.
Continually update job knowledge through educational opportunities and technical publications.