Field Operations Technician

Accel Entertainment • Dubuque, IA

18d • Onsite

About The Position

The Field Operations Technician is a field-based position responsible for installing, maintaining, repairing, servicing, and transporting electronic gaming machines (EGMs), redemption terminals (RTs), ATMs, marketing devices, amusement devices, and related equipment throughout an assigned Iowa service territory. The role also provides inventory management and operational support and serves as the primary field representative for assigned customer locations. The technician travels daily to perform equipment installations, preventative maintenance, technical repairs, route operations, cash and cassette exchanges, ATM replenishment, documentation, inventory management, and customer support while following company policies and applicable gaming regulations. The position supports local business partners by minimizing equipment downtime and maintaining operational readiness.

The technician reports to the Director, Field Services. Duties include preparing and testing equipment for operation; diagnosing and repairing mechanical, electrical, software, and communication issues; performing software updates and network troubleshooting; completing route and cash-handling activities; maintaining vehicle inventory and company vehicles; completing service and regulatory documentation; and communicating professionally with customers and internal teams. The role also involves safe vehicle and equipment operation, use of tools and required personal protective equipment, and participation in on-call rotations, weekend coverage, and emergency service when assigned.

The position frequently involves driving throughout the assigned territory, handling small parts, tools, and electrical components, and working in bars, restaurants, and other public venues with varying noise levels, lighting, and crowds. High school diploma is preferred. One to two years of experience servicing gaming equipment, amusement devices, ATMs, vending equipment, or similar electromechanical equipment is preferred. Base pay is $26–$31 per hour, depending on experience and other factors. Voluntary full-time benefits include medical, dental, and vision coverage; life, AD&D, critical illness, and hospital insurance; short- and long-term disability; identity and legal protection; FSA and HSA accounts; access to traditional and/or Roth 401(k) plans for full- and part-time employees; and an Employee Assistance Program.

Requirements

• High school diploma preferred.
• One to two years of experience servicing gaming equipment, amusement devices, ATMs, vending equipment, or similar electromechanical equipment preferred.
• Mechanical and electrical aptitude.
• Basic computer, networking, and mobile application skills.
• Ability to read technical manuals, wiring diagrams, and installation documentation.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently with minimal supervision.
• Ability to manage changing priorities within an assigned territory.
• Ability to frequently drive throughout the assigned territory.
• Ability to use hands and fingers to handle small parts, tools, and electrical components.
• Ability to work in bars, restaurants, and other public venues with varying noise levels, lighting, and crowds.

Nice To Haves

• High school diploma.
• One to two years of experience servicing gaming equipment, amusement devices, ATMs, vending equipment, or similar electromechanical equipment.

Responsibilities

• Install, remove, and relocate electronic gaming machines, redemption terminals, ATMs, marketing devices, amusement devices, and related equipment at customer locations.
• Configure equipment for operation according to regulatory requirements and perform startup testing, quality assurance inspections, and safety verification.
• Transport equipment and supplies between company facilities and customer locations.
• Respond to scheduled and emergency service calls and diagnose mechanical, electrical, software, and communication issues.
• Repair equipment or replace defective components, using wiring diagrams and electrical testing equipment such as multimeters and cable testers.
• Install software updates, perform directed game conversions, and configure or troubleshoot equipment network connections.
• Conduct preventative maintenance and wellness inspections, and clean and maintain equipment to company standards.
• Explain game functions to customers when necessary and meet department response-time, first-time-fix, and service-efficiency targets.
• Deliver, exchange, and reconcile gift cards.
• Replenish redemption terminal cassettes and ATMs.
• Collect cash cans, reconcile receipts and deposits, and complete chain-of-custody documentation.
• Follow security procedures when transporting company assets and valuables.
• Maintain assigned vehicle inventory and adequate stock of repair parts, tools, supplies, and consumables.
• Follow parts-ordering and inventory-control procedures and maintain company vehicles according to company policy.
• Complete service reports, installation records, inventory logs, reconciliation paperwork, and regulatory documentation.
• Use company software and mobile applications to document field activities and maintain accurate records of installations, repairs, inspections, and route activities.
• Comply with gaming regulations, company policies, and standard operating procedures.
• Develop positive working relationships with location personnel and represent the company professionally.
• Communicate professionally with customers, dispatch, and internal departments, and provide timely service to minimize equipment downtime.
• Follow vehicle safety procedures, company security protocols, and safe practices when using tools and testing equipment; wear required personal protective equipment and remain aware of surroundings.
• Assist other technicians as needed and participate in on-call rotations, weekend coverage, and emergency service when assigned.
• Perform other duties as assigned.

Benefits

• Voluntary full-time medical, dental, and vision coverage.
• Life, AD&D, critical illness, and hospital insurance.
• Short- and long-term disability insurance.
• Identity and legal protection.
• Flexible spending account (FSA) and health savings account (HSA) access.
• Traditional and/or Roth 401(k) contribution eligibility for full- and part-time employees.
• Employee Assistance Program (EAP), including counseling on mental health, finances, adult care, disability, and grief.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED