Field Operations Technician I - Product Engineering Support

Kyyba•Waterloo, IA

16d•Onsite

About The Position

Provide product technical support to PV&V field teams, channel partners, customers on complex product problems while developing channel partners' technical and customer support capability. May serve as a resource to other product support representatives, engineering, and / or quality improvement teams, etc.

Requirements

Strong understanding of diesel engine diagnostics including electrical and aftertreatment systems.
Must have the electrical diagnostic background; knowledge of battery electric vehicle systems.
Microsoft office and Teams.
Will use propriety diagnostic tools/applications, so must be technically adept.

Nice To Haves

Candidates with diesel and electrical diagnostic background.
Someone who worked as a technician for ag. dealer or OEM tech.
More entry level candidates recently coming from an Ag. Tech school or similar.

Responsibilities

Following the problem resolution process, takes a lead role in troubleshooting and solving complex problems for field teams, channel partners, or customers using advanced diagnostic skills, and systems and tools to access all existing published information.
Under the framework of established processes, takes a lead role in analyzing data from multiple sources and works through cross-functional teams to resolve technical problems on new products.
May develop and author solutions/bulletins for complex problems that can be utilized by field teams or channel partners.
Provide assistance in gathering identified parts needed for production intent updates.
May travel to the field to provide problem resolution on complex problems or update machines with experimental or production intent parts.
Periodic travel is required throughout US/Canada - approx. 10-20%.