Field Operations Support Assistant (part-time)

SCI Shared Resources•Pasadena, TX

About The Position

Provides administrative and clerical support to a funeral home, cemetery, crematory, or a combination of these facilities. Greets the public and provides general information about services in a polite manner, aiming to meet and exceed customer expectations. Supports families and facility staff by preparing and processing documentation, handling payments and contracts, coordinating product orders, and assisting with office operations.

Requirements

High school diploma or equivalent.
1–2 years of experience in an office clerical or customer service capacity.
Experience working in a customer-focused, fast-paced professional environment.
Working knowledge of office equipment, including computers, calculators, copiers, printers, and fax machines, at a level consistent with experience.
Basic mathematics skills.
Good verbal and written communication skills.
Strong organizational skills and attention to detail.
High level of compassion and integrity.
Ability to maintain confidentiality.

Nice To Haves

Experience with the MS Office Suite.

Responsibilities

Greet the public, family members, and friends; respond to customer inquiries by telephone, internet, and in person.
Provide general information about services and communicate client families’ needs promptly and accurately to the appropriate staff member.
Show concern and empathy toward client family members and maintain professional, cooperative relationships with county clerks, medical examiners, and physicians.
Prepare death certificates, prayer cards, obituaries, and related documents.
Complete required permits and certificates; prepare and process veterans’ paperwork and marker or monument placement paperwork.
Ensure documentation supporting requested products and services is accurate and complies with state and federal regulations and company rules.
Prepare and distribute daily schedules, reports, and documents.
Receive and process payments and contracts; process accounts payable transactions.
Coordinate memorial and related-product orders and control storage inventory for vaults and markers.
Order office supplies and oversee processing of installation orders to grounds and maintenance departments.
Assist Location Management, Sales, Family Service Counselors, and payroll as needed.
Act as a backup to the Receptionist.